Current available jobs in Information Systems/Engineering:

Information Systems/Engineering: Technical Support/Help Desk
Help Desk Analyst - Cleveland Cavaliers (Cleveland, OH)

Job Summary: Under the leadership of the Help Desk Manager, the Help Desk Analyst installs, configures, and troubleshoots computer network PC's and investigates and resolves computer software and hardware problems of users.

Duties and Responsibilities:

  • Performs network troubleshooting to isolate and diagnose common network problems and upgrade network hardware and software components as required
  • Flexible schedule that includes an on-call rotation for after hours support
  • Be available to work a flexible schedule on a frequent basis
  • Diagnose and repair reported problems, which includes documentation of all pertinent end user information and nature of problem or issue
  • Assist with on-boarding of new users, including PC setup and deployment for new employees using standard hardware, images and software
  • Troubleshoot issues on an ongoing basis & test fixes to ensure problems have been resolved
  • Maintain inventory of all equipment, software and software licenses


  • Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
  • 1 year minimum help desk experience.
  • 1 year minimum experience in Windows XP and Windows 7.
  • Windows 2003/2008 server experience.
  • Microsoft Office, Network troubleshooting experience.
  • Excellent communication and organizational skills.
  • Mac OSX experience a plus.
  • A+ & N+ Certification a plus.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least one year of IT help desk experience?
2. What are your salary requirements?

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Information Systems/Engineering: Web Design/Development
SharePoint Seasonal Assistant - Cleveland Cavaliers (Cleveland, OH)

TYPE OF POSITION: Temporary, hourly, 40 hours/week

JOB SUMMARY: Under the direction of the SharePoint Administrator, the Seasonal Assistant will maintain and assist with developing and designing content of the company SharePoint intranet site. Looking for a developer 2+ years’ experience with Web technologies.


  • Assist in designing and developing intranet content
  • Design, code, deploy and test new features and design elements
  • Manage the day-to-day information submission and updating activities on the intranet
  • Ensure the quality and integrity of the documents published
  • Identify, troubleshoot and resolve SharePoint application issues
  • Create technical specifications and test plans
  • Assist technical support with client issues
  • Collaborate with clients and Product Manager on all product issues and feature requests.
  • Ensure the submission/delivery of documents to the knowledge management system by team members
  • Experience with SharePoint Designer 2010 Workflows a plus
  • Ensure linked information resources are kept relevant, appropriate, etc.
  • Experience with InfoPath 2010 forms development a plus
  • Assist in developing business dashboards
  • Experience with Nintex Forms and Workflows a plus
  • HTML, CSS, JavaScript, programming a plus


Candidates should have a Bachelor of Arts or currently pursuing a college degree in web design or development; Should exhibit a quick approach to learning concepts, with superior attention to detail; Must be driven to complete tasks with an emphasis on quality. Must have high creativity skills, multitasking skills, and solid understanding of web base solutions and technologies. Experience with SharePoint 2010 a plus.

Required Qualifications:

  • Expert level HTML, CSS and JavaScript
  • 2+ years’ experience with CSM platforms (WordPress, Joomla, Drupal, SharePoint ...)
  • Understanding of HTML5, CSS3
  • Excellent written and verbal communication skills
  • Excellent organizational skills
  • Attention to detail and the ability to learn quickly


  • Bachelor’s or Associate degree in computer science or related degree
  • Working experience with HTML5, JS, CSS3, .NET(C#,VB),IIS, XML, XAML,
  • Working experience with design software suites (Adobe, Open Source)
  • Working experience with SharePoint and SharePoint Designer
  • Prior experience with cloud and hosted application development
  • Strong object-oriented design and programing skills
  • SQL Administration
  • Excellent written and verbal communication skills
  • Excellent organizational skills
  • Attention to detail and the ability to learn quickly
  • Experience resolving highly technical complex issues.
  • Excellent conflict resolution and problem solving skills
  • Experience with agile methodologies including SCRUM
  • SharePoint development experience preferred
  • Experience with Microsoft SQL Server
  • Experience with Business Intelligence (BI) tools, including Performance Point and Power Pivot
  • Experience developing custom web parts and workflows
  • Experience with InfoPath forms
  • Experience with Nintex Forms and Workflows
  • Experience/Knowledge of Microsoft Active Directory
  • Certification and Exams:
  • Exam 70-576: PRO: Designing and Developing Microsoft SharePoint 2010 Applications
  • Exam 70-668: PRO: Microsoft SharePoint 2010, Administrator
  • MCITP: SharePoint Administrator 2010
  • MCM: Microsoft SharePoint Server 2010
  • MCPD: SharePoint Developer 2010
  • MCSD: SharePoint Applications
  • MCSE SharePoint
  • MCSM: SharePoint

***This position will start in December 2014 and end in April 2015***

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