Careers


Current available jobs that best match cavaliers:
» Account Executive, Organizational Business Development - Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, & Canton Charge (Cleveland, OH)
» E-Commerce Manager - Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, & Canton Charge (Cleveland, OH)
» Future Notification Only - Seasonal Assistant - Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, & Canton Charge (Various Locations, Various Locations)
» Membership Development Specialist - Cleveland Cavaliers (Cleveland, OH)
» Motion Graphic Designer/Editor, QTV Marketing - Cleveland Cavaliers (Cleveland, OH)
» Retail Brand and Operations Manager - Cleveland Cavaliers (Cleveland, OH)
» Retail Warehouse Coordinator - Cleveland Cavaliers (Parma, OH)
» Seasonal E-Commerce Warehouse Associate - Cleveland Cavaliers (Parma, OH) - Retail Team (Parma, OH)
» Seasonal Retail Team Member - Cleveland Cavaliers (Cleveland, OH) - Retail Team (Cleveland, OH)
» Seasonal Retail Warehouse Associate - Cleveland Cavaliers (Parma, OH) - Retail Team (Parma, OH)
» Senior Producer, Arena Projects & Events - Cleveland Cavaliers (Cleveland, OH)
» eSports Manager - Cleveland Cavaliers (Cleveland, OH)
» Future Notification Only - Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, & Canton Charge (Various Locations, Various Locations)




Sales, Service, & Marketing: Ticket Sales
Account Executive, Organizational Business Development - Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, & Canton Charge (Cleveland, OH)

This is a temporary position that requires the ability to work a minimum of 40 hours a week. The position is expected to last up to 12 months. 

Position Overview:

You're ready to shoot for something BIG in your career and we've got the playbook to get you there!  We believe that our Cavaliers Sales team members are the best in the business and are always looking for new, enthusiastic talent to join our team. The Cleveland Cavaliers seek teachable, dedicated individuals who possess superior listening and communication skills and are eager to learn the art of selling. 

Under the guidance of our Managers of Organizational Business Development, our Organizational Business Development program will provide you with the foundation necessary to grow a long-lasting career in the sports industry and prepare you with the skills to take the next step into our senior level ticket sales positions.

In addition to working for a world-class organization, we offer a bi-weekly salary, generous commissions, free parking in Downtown Cleveland, health insurance, and a positive and professional work environment!

Responsibilities:

You will represent the entire Cleveland Cavaliers organization.  Imagine walking the walk and talking the talk for Dan Gilbert’s family of teams: the NBA Cleveland Cavaliers, AHL Cleveland Monsters, AFL Cleveland Gladiators, and the NBA D-League Canton Charge along with family shows, world-class concerts and signature sporting events.  In this position, you will:

  • Sell Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, and Canton Charge ticket packages, group outings, single game suites, and premium seating options.
  • Participate in game/event day duties.
  • Generate new leads through ticket sales tables during outside functions such as luncheons, business shows, conventions, etc.

Other duties include:

  • Cold calling to single game ticket buyers, businesses, and groups with the purpose of scheduling face-to-face sales appointments and closing business.

  • In-Arena Sales Tours

  • Out of Office Meetings

  • Daily prospecting of businesses

Full Menu Selling Approach

Qualifications:

  • College degree.
  • A strong sense of professionalism.
  • An earnest commitment to the sports industry.
  • A passionate determination for furthering your career.
  • An openness to learn.
  • A tremendous work ethic.
  • Prior sales experience is preferred but not required
  • Previous job/internship experience within the sports marketing industry is essential.
  • Must have the ability to work nights, weekends, and holidays.

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Retail: Warehouse Operations
E-Commerce Manager - Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, & Canton Charge (Cleveland, OH)

Position Location: Cleveland Cavaliers Off-Site Retail Warehouse - 12665 Corporate Dr., Cleveland, OH 44130.

Position Overview:

The E-Commerce Manager is responsible for leading our digital marketing strategy including sales, operation and brand initiatives for The Cleveland Cavaliers, The Cleveland Monsters, The Cleveland Gladiators and the Canton Charge properties. This key position will be responsible for maximizing online sales, timely and accurate management of both on-line and physical inventory, and execution of site and web warehouse processes, including merchandising, promotions, reporting analysis, and overall performance.

Responsibilities:

Talent

  • Lead the hiring/training/development/supervision and scheduling of Web Team.
  • Plan and lead daily/weekly team meetings to promote highest levels of communication, consistency, and performance.
  • Maintain ongoing communication with buying team, sales, operations teams and retail leadership to drive sales and support best practice execution.
  • Assure compliance with all HR standard operating procedures.
  • Provide consistent feedback and hold Team accountable for results including maximum productivity.
  • Build and maintain positive partnerships with all internal departments, vendors, and third party  providers.
  • Achieve labor management goals related to staffing, productivity, and payroll.

Operations

  • Responsible for timely and accurate execution of inventory flow from receiving to pick/pack/ship.
  • Responsible for full life cycle of website products and promotions, including markdown and liquidation strategies.
  • Manage  all retail content including but not limited to, product images and descriptions, customer database, promotions, pre-sales, and ad campaigns.
  • Manage multiple third party relationships including SEO, payment gateways, software developers, dropship vendors.
  • Consistently analyze sales and operational efficiencies to identify opportunities for growth and offer strategy recommendations.
  • Create, execute, and achieve sales plans, expense budgets and operational initiatives.
  • Perform daily audits to ensure accuracy, functionality, and operational integrity of site.
  • Web maintenance and troubleshooting.
  • Maintain an active knowledge of emerging technology and on-line retail trends.

Brand

  • Creatively pursue ways to maximize sales and market-share.
  • Ensure execution of ELEVATE fan experience standards.
  • Oversee alignment and integration of retail sites with digital and social media initiatives.
  • Drive advertising, marketing, promotional and social media strategies.
  • Create increased fan engagement by expanding partnerships and maximizing assets.
  • Ability to provide leadership support in all areas of retail to assist overall department initiatives, including marquee events.

Requirements:

  • Minimum 4 year college degree, preferably concentrated in the area(s) of e-commerce, business sales and operations preferred.
  • Experience and skills in site content development, web design and site management.
  • Strong understanding of content taxonomy, SEO, and metadata strategy.
  • Skills/proficiency in SEO optimization, Email marketing, Site conversion, UX design, responsive design, Google analytics.
  • Attention to detail and strong editing skills.
  • Proven ability to manage projects with short and long-term deadlines.
  • Competency with Adobe CS (Photoshop, Illustrator, InDesign, Dreamweaver etc.)
  • Proficiency with Microsoft Office Suite.
  • Experience running digital acquisition campaigns such as contest and email sign-ups.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please list your salary requirements.

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Seasonal Assistant: Any Internship
Future Notification Only - Seasonal Assistant - Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, & Canton Charge (Various Locations, Various Locations)

By creating a profile under this listing, you are not applying for a job. Rather, you will be notified of seasonal assistant opportunities when they become posted matching the notification buttons you check on this application.  If you wish to update your information, go to "edit your information" at the top of this page, put in your email address and the password you used to create your profile.

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Sales, Service, & Marketing: Membership
Membership Development Specialist - Cleveland Cavaliers (Cleveland, OH)

Position Overview:

With a goal of exceeding the expectations of our Wine & Gold United Members/Season Ticket Holders through proactive service, anticipation of needs and delivery of a superior product in order to maximize retention and revenue, our Membership Development Specialists will take the lead on all aspects of client retention, upselling, cross-selling and customer service. The Membership Development Specialist will strive to build customer loyalty and satisfaction by delivering unique experiences, creating relationships through personal touch points and by providing clear and consistent communication with integrity to secure our clients long term commitment to, and confidence in, our organization. Leveraging this customer loyalty by implementing relationship-based selling techniques will be critical in generating incremental ticket sales/suite revenue from client base. Our Membership Development Team will be measured by the ability to create, implement and execute retention and incremental ticket sales and revenue programs that will be viewed as some of the best practices in the industry

Responsibilities:

  • Main focus on upselling, cross-selling current membership base on additional Wine & Gold United memberships, group programs, MAC Tournament packages, AHL Hockey Programs, Cleveland Gladiators and Quicken Loans Arena Luxury Suites. Relationship selling skills will be key in this process.
  • Acquire qualified referrals from membership base in order to maximize additional revenue opportunities.
  • Develop, maintain, enhance and strengthen relationships with our Wine & Gold United members– including their family, friends, clients, employees and guests.
  • Proactively communicate with and anticipate the needs of our customers by being an expert on the products and services offered by the Cleveland Cavaliers and Quicken Loans Arena.
  • Provide unique and personalized experiences for all of our clients. Increase customer loyalty with each of these interactions by becoming a “concierge” for your client and giving them “what they want” and providing them with experiences that they would never expect.
  • Responsible for managing own client Touch Point Program which will consist of courtesy phone calls, in-office visits, in-arena visits and interactions at special events. Sharing great stories and experiences on how you made an impact with your accounts will be critical.
  • Propose creative ideas to the team that will enhance all aspects of membership activation culture, including developing new benefit programs, special events and ways to exceed client’s expectations.
  • Enter all touch points and client profile information gathered in our CRM system for reporting, updating and account relationship purposes.
  • Coordinate assigned season ticket holder events and client experiences including, but not limited to: annual member meeting, member receptions, chalk talks, gift mailings, renewal mailings, benefit / service booklet design and mailing, seat relocation event, business networking events, rookie events, fencesitter parties, events with coaches/GM/team.
  • Work with the Business Development Team in ensuring a smooth account transition process from the rep that sells the account to the Membership Development team who will inherit and service the account.
  • Consistently, genuinely and enthusiastically answer incoming phone calls and emails on items such as game night questions, member benefit questions, customer profile changes, account balances, etc.
  • Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and make sound decisions based on available information. Use logical thinking and provide practical solutions based on the current situation presented.

Requirements:

  • Bachelor's Degree.
  • Minimum of two years of successful sales, preferably in ticket sales.
  • Superior customer service skills.
  • Sales oriented; committed to teamwork and going above and beyond the customers’ expectations.
  • Ability to build strong relationships and perform relationship based selling.
  • Strong communication, prioritization and organization skills.
  • Prior experience in providing top-level, concierge style customer service and unique experiences in the hotel/resort, restaurant and/or hospitality industries is preferred.
  • Excellent problem-solving skills & ability to handle multiple projects at the same time.
  • Proficient with MSWord, Excel, Goldmine and/or Microsoft CRM. Ability to learn Veritix/Back Office ticketing system and Flash Seats.
  • Available to work various hours including evenings, weekends and holidays and all Cavaliers home games.

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Sales, Service, & Marketing: Game Operations/Presentation
Motion Graphic Designer/Editor, QTV Marketing - Cleveland Cavaliers (Cleveland, OH)

Position Overview:

QTV is the award-winning in-house video production team for the Cleveland Cavaliers family of companies at Quicken Loans Arena. 

QTV delivers the most dynamic and ground-breaking creative content to drive game presentation, marketing campaigns, web/digital video content, and team-driven broadcast initiatives for the Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, Canton Charge, and other key properties and projects housed in Quicken Loans Arena.

We are looking for a motion graphic designer/editor to join our team in Cleveland, Ohio. The ideal candidate will possess a strong sense of design and motion and a passion for entertainment and sports. This position is within the Cavaliers’ marketing team, and works on a wide array of projects, including graphics and animation content for the video boards, court and rink projection, digital signage, LED ribbons, and broadcast graphics.

Responsibilities:

  • Creating storyboards for graphics.
  • Audio editing and sound design.
  • Post-production, editing, compositing and special effects.
  • Transcoding, encoding, authoring, uploading and archiving of media files.
  • Quality control of projects from concept to completion.
  • Assisting in game day production responsibilities which will frequently require working nights and weekends.
  • Identifying hardware, software and new techniques to remain on the leading edge of technology in video and other motion-based media development.

Video Production

  • Create graphics and animated content for the video boards, court and rink projection, digital signage, LED ribbons, and broadcast graphics.
  • Drive innovation for marketing projects, game entertainment and the game/team experience by creating ideas and supporting a collaborative atmosphere that nurtures such thought. 
  • Participates and brings new ideas and techniques independently as well as during designated brainstorm sessions.
  • Works with teammates to ensure that content is completed on time, exceeds QTV quality and meets specific team branding standards.
  • Seeks training and feedback, encourages others to do the same.
  • Actively seek solutions and work to streamline any and all processes across QTV.
  • Supports QTV colleagues and senior producers by assuming any task to help them complete any and all projects.
  • Contribute new perspectives and ideas on how to improve QTV. This includes organization, video production, storage, efficient management of time and any other areas that can be improved.
  • Continual research of current events, pop-culture events, music trends and trending topics… and the ability to put those ideas to action quickly.

Game Presentation

  • Understands studies and provides feedback on video elements that are integrated in front of a live audience.
  • Understands the NBA, AHL and AFL as well as providing creative ideas on how to integrate pop culture into Quicken Loans Arena events.
  • Frequently acts as game night producer/game night assistant on designated event nights.
  • Attends events with the intent to find new ways to entertain the fans of Cleveland and provide feedback.
  • Ability to step in and perform tasks as needed, including assuming any role on the QTV game night staff.
  • Consistently thinks about how to cross-promote all Quicken Loans Arena organizations across all events and platforms.
  • Be leader in innovation for game entertainment and the fan experience through concept development and delivery of entertainment and energy-driving content to run in-arena, including graphics, videos, features, skits, and projection.
  • Works with all team members to constantly and tirelessly strive for better processes, better results and better success in any and all areas in which QTV operates.

Additional Duties

  • Provides creative production support for the Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, Canton Charge, and other key properties and projects for Quicken Loans Arena.
  • Prioritizes a supportive role in the development of the QTV team.
  • Focuses on supporting the growth of quality, depth and capabilities of our production team, enhancing our creative capabilities and driving innovation.
  • Provides and conducts training to QTV team members in areas of expertise as needed.
  • Promotes the overall high expectation of quality for all QTV productions.
  • Assumes additional responsibilities to ensure successful management of QTV resources.
  • Performs additional duties as assigned by the Senior Producer of Creative Content and Director of Video.

Qualifications:

  • Bachelor’s degree in graphic design, motion graphic design, or equivalent experience.
  • 4-6 years working in a professional design-focused setting.
  • Photoshop and After Effects mastery with proficiency in other Adobe Creative applications.
  • Cinema4D proficiency
  • Solid understanding of editing techniques and Adobe Premiere.
  • Strong sense of motion, visual design and typography.
  • Familiarity with Microsoft Word, Excel, and Outlook. 
  • Positive attitude and ability to take direction.
  • Exceptional work ethic and organizational skills.
  • Ability to manage multiple responsibilities and assignments simultaneously under strict deadlines.
  • Direct, shoot, produce and assist on-location shoots with players, fans and actors.
  • Ability to work independently as well as in a team environment.
  • Interest in sports, culture and entertainment.
  • Experience working on digital platforms, broadcast network, motion graphics studio, or live events.
  • Willingness to work long hours as needed and work a flexible schedule, including weekends and late nights, as needed, to support the needs of a major professional sports organization. 
  • Familiarity with Pandora’s Box, Spyder, V-Soft, Chyron Lyric, and other control room software and hardware is a plus.

**Please provide a link to your Reel or Website**

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Retail: Retail Management
Retail Brand and Operations Manager - Cleveland Cavaliers (Cleveland, OH)

Summary:  Successful candidate will plan and execute sales and operational best practices across all Quicken Loans Arena events including Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators and other Q events. Responsibilities will include accountability for Retail Shop, Merchandise Concession and Warehouse performance in the areas of talent, operations and brand. Direct areas of accountability include: Maximizing sales revenue, ensuring operational integrity, driving operational efficiencies, staff training and development, and execution of highest levels of customer service resulting in exceptional fan experience. Position requires full participation in all Arena events.

Responsiblities: 

Operations

  • Assist and support Director of Retail with the establishment and implementation of retail strategies involving store management, concessions/event management, and inventory management.
  • Forecast and execute sound operational and financial plans associated with managing retail merchandise strategies within Quicken Loans Arena.
  • Analyze operational efficiencies, customer service levels, product sales/trends to make improvements and maximize future business opportunities.
  • Maintain ongoing communications  with buying group, warehouse and leadership team  to support merchandise, sales and marketing strategies
  • Protect company assets through compliance with POS controls, cycle counts, and inventory and LP procedures.
  • Execute retail audits across all areas of accountability
  • Maximize all technological resources and tools to assure best practices and time management.
  • Create and execute sales, expense and payroll plans at every level within discipline.

Brand

  • Promote Organizational service model to consistently deliver extraordinary fan experience.
  • Ensure execution of visual standards that promote a positive shopping experience
  • Create and strengthen internal partnerships to expand retail presence and support system.
  • Ensure proper staffing to effectively support all service and operational initiatives resulting in positive fan experience.
  • Deliver best practice execution of all Quicken Loans Arena events to continue building upon our industry reputation.

Talent

  • Hire, train and develop management team to deliver superior selling, customer service, merchandising, leadership and operational skills throughout organization.
  • Develop diversified internal and external bench-strength.
  • Assure compliance with all Human Resource standard operating procedures.
  • Hold staff accountable for results. Deliver feedback as needed to promote personal and business growth and development
  • Achieve labor management goals related to recruiting, hiring, training, goal setting, performance/productivity, customer service, and disciplinary requirements.

Experience/Education

Minimum 4 year college degree preferably concentrated in the area(s) of business sales and operations, labor management, and/or inventory control preferred; 5-10 years of retail operations experience concentrated in store management, labor management, and/or inventory management (preferably in a sports entertainment, specialty retail store, or a department store environment); Experience in directly managing a team of multiple full time managers and indirectly managing as many as 10 or more part time employees; Must be customer service oriented with a passion for achieving and operating a highly professional store shopping environment; Experienced in inventory control; Detail oriented with strong analytical skills; positive attitude and strong work ethic a must; Excellent written and verbal communication skills; Must have strong people skills able to motivate staff to achieve goals; Ability to work independently and as a team member in a fast-paced environment; Computer knowledge and/or experience including but not limited to Microsoft Word, Microsoft Excel, Microsoft PowerPoint, , Microsoft Outlook;  Ability to work extended hours based on facility event schedules, workload and deadlines;  Required to work extended periods walking and standing, frequently bending, stooping, reaching, lifting, and light load carrying; Required game-day duties as dictated by job responsibilities and workload; Ability to work a minimum of 95% of all Quicken Loans Arena events which may include but are not limited to basketball games, hockey games, concerts and other special events based on job responsibilities and workload; Required to work 100% of all marquee events including but not limited to playoffs/post season games

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Retail: Warehouse Operations
Retail Warehouse Coordinator - Cleveland Cavaliers (Parma, OH)

POSITION OVERVIEW:
Support the Arena Retail Warehouse Manager with the execution of inventory and warehouse activities including processing shipments, storing/organizing products, distributing/replenishing merchandise, teambuilding initiatives, administrative functions, and participation in retail operational special projects.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

  • Accurate Receiving of retail vendor purchase orders and receipts
  • Ticketing merchandise
  • Facilitate movement of merchandise to and from warehouse and across various selling locations
  • Take leadership role in physical inventories and periodic cycle counts.
  • Assure compliance with all Human Resource standard operating procedures
  • Support Warehouse Manager in supervision and direction of team members.
  • Maintain ongoing communication with Warehouse Manager, buying team, operations team, and retail leadership to assure merchandise consistency and best practices.
  • Provide feedback to Manager and buying team that supports merchandise and marketing strategies.
  • Utilize all technological resources and tools to assure best practices.
  • Create and maintain various information spreadsheets and files as directed by supervisor
  • Facilitate organizational efforts within retail operations warehouse area
  • Maintain daily detailed communications with supervisor and team members pertaining to all levels of responsibility
  • Effectively communicate goals to team members and partner with Manager to ensure staff is held accountable for achieving productivity goals and plans.
  • Support Warehouse Manager with training and developing team members
  • Lead warehouse opening and closing procedures
  • Support Warehouse Manager with strict inventory control standards.
  • Ensure product quality meets expectations.
  • Ensure warehouse cleanliness, maintenance and upkeep meets the defined standards and expectations.
  • Process merchandise damages and return-to-vendor product requests
  • Maintain retail operations supply, fixture and signage inventories
  • Take leadership role in special event and concert retail set-ups, teardowns and execution
  • Facilitate processing of 3rd party merchandise during special events and concerts
  • Support with Web order fulfillment and shipping efforts as needed.
  • Support operations group and head office with coordination and execution of special projects as needed
  • General protection of company assets via adherence to corporate retail inventory policies and procedures 
  • Perform other duties as assigned.

REQUIREMENTS:

  • High school diploma or equivalent education required
  • 1-2 years of retail inventory or operations experience in a specialty or department store environment preferred
  • 1-2 years of supervisory role in operations
  • Detail oriented with strong organizational skills
  • Positive attitude with strong work ethic is a must
  • Excellent communication skills
  • Ability to work independently and responsibly in a fast-paced environment
  • Computer knowledge and/or experience including but not limited to Microsoft Word, Microsoft Excel, Microsoft Outlook
  • Ability to work extended hours based on workload and deadlines
  • Perform work requiring extended periods of walking and standing, frequent bending, stooping, reaching, lifting and light load carrying.
  • Ability to work majority of regular season games and events and/or as dictated by job responsibilities and workload.
  • Ability to work 100% of all marquee events including but not limited to playoffs/post season games.

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Retail: Apparel
Seasonal E-Commerce Warehouse Associate - Cleveland Cavaliers (Parma, OH) - Retail Team (Parma, OH)

Position Overview:

Under the direction of the E-Commerce Manager, will assist in all retail e-commerce customer service initiatives including accurate and timely processing of all on-line orders.This is a seasonal position from April through June with potential of a permanent Part-Time position.

Responsibilities:

  • Fulfill fan orders timely and accurately, and adhere to proper pick, pack, and shipping policies for domestic and international orders.
  • Inventory put-away and organization of product in warehouse.
  • Perform price change ticketing of inventory.
  • Maintain daily detailed communications with supervisor pertaining to all levels of responsibility.
  • Handle incoming retail and Web customer service calls and emails as needed.
  • General protection of company assets via adherence to corporate retail inventory policies and procedures.
  • Support the maintenance of daily standards including organization of all work stations and inventory areas.
  • Perform other duties as assigned.

Qualifications:

  • 1–2 years of retail inventory or operations experience preferred.
  • High school diploma or equivalent education required.
  • Detail oriented with strong organizational skills.
  • Positive attitude and strong work ethic a must.
  • Excellent communication skills.
  • Ability to work independently and responsibly in a fast-paced environment.
  • Computer experience including but not limited to Microsoft Word, Microsoft Excel, Microsoft Outlook.
  • Perform work requiring extended periods of walking and standing, frequent bending, stooping, reaching, lifting, and light load carrying.
  • Ability to work extended hours based on facility event schedules, workload, and deadlines.

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Retail: Apparel
Seasonal Retail Team Member - Cleveland Cavaliers (Cleveland, OH) - Retail Team (Cleveland, OH)

Position Overview:

Our Retail Team Members are responsible for delivering an exceptional fan shopping experience at Quicken Loans Arena.  Retail Team Members will achieve goals related to sales, customer service, inventory maintenance, merchandising, and loss prevention.  If you are friendly, energetic, thrive working in a team environment, and want to be part of a Championship Team, this job is for you! This is a seasonal position from April through June with potential for a permanent Part-Time position.

Responsibilities:

  • Provides outstanding customer service.
  • Sells merchandise to fans and customers utilizing Point-Of-Sale (POS) registers.
  • Adheres to strict cash management and handling policies and procedures.
  • Achieves sales productivity and incentive goals.
  • Collects customer information via POS when directed for future sales and marketing initiatives.
  • Maintains daily detailed communications with team leader.
  • Maintains a clean and organized work area
  • Adheres to all policies and procedures regarding protection of company assets.
  • Performs other duties as assigned.

Qualifications:

  • 1–2 years of retail sales and/or cashier experience.
  • Detail oriented with strong organizational skills.
  • Positive attitude and strong work ethic a must.
  • Excellent communication skills.
  • Ability to work independently and responsibly in a fast-paced environment.
  • Computer knowledge and/or experience including retail point-of-sale registers.
  • Ability to work flexible and/or extended hours based on business needs.
  • Perform work requiring extended periods of walking and standing, frequent bending, stooping, reaching, lifting, and light load carrying.
  • Ability to work 100% of all post season games
  • Required to become a member of the affiliated retail union.

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Retail: Warehouse Operations
Seasonal Retail Warehouse Associate - Cleveland Cavaliers (Parma, OH) - Retail Team (Parma, OH)

Position Overview:

Under the direction of the Warehouse Manager, assists the Quicken Loans Arena retail operations team with day-to-day inventory and warehouse activities that include but are not limited to processing shipments, storing/organizing products, distributing/replenishing merchandise, and participation in retail operational special projects. This is a seasonal position from April through June with potential of a permanent Part-Time position.

Responsibilities:

  • Receiving and checking-in of retail vendor purchase orders and receipts.
  • Ticketing merchandise.
  • Inventory put-away and organization of product in warehouse.
  • Picking and pulling of warehouse merchandise for distribution to retail selling locations.
  • Perform price changes.
  • Maintain daily detailed communications with supervisor pertaining to all levels of responsibility
  • Participate in special event and concert retail set-ups and teardowns.
  • General protection of company assets via adherence to corporate retail inventory policies and procedures.
  • Perform other duties as assigned.

Qualifications:

  • 1–2 years of retail inventory or operations experience  preferred.
  • High school diploma or equivalent education required.
  • Detail oriented with strong organizational skills.
  • Positive attitude and strong work ethic a must.
  • Excellent communication skills.
  • Ability to work independently and responsibly in a fast-paced environment.
  • Ability to work extended hours based on workload and deadlines.
  • Perform work requiring extended periods of walking and standing, frequent bending, stooping, reaching, lifting, and light load carrying.

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Sales, Service, & Marketing: Game Operations/Presentation
Senior Producer, Arena Projects & Events - Cleveland Cavaliers (Cleveland, OH)

Position Overview:

The QTV team is the award-winning in-house video production team for the Cleveland Cavaliers family of companies at Quicken Loans Arena. 

The QTV team is obsessed with creating the most dynamic and ground-breaking creative content to drive game presentation activation, marketing campaigns, video web/digital content and team-driven broadcast initiatives for the Cleveland Cavaliers.  These projects are in support of the Cleveland Cavaliers, Quicken Loans Arena, Cleveland Monsters, Cleveland Gladiators, Canton Charge, and other key properties and projects as defined throughout the year.

The QTV Senior Producer, Arena Video Projects & Events is a motivated individual, playing a leadership role in driving innovation and creative direction throughout the QTV team members and for QTV projects. 

Event Presentation -- The senior producer is the representative for QTV and the Quicken Loans Arena for all outside events.  This person creates meaningful content to enhance events, ensures outside content meets Quicken Loans Arena standards, and is delivered on-time to be tested for overall quality. This senior producer will direct all non-gameday events inside and outside of Quicken Loans Arena and ensure that fans and guests have the best visual experience possible.

Arena Video Project Productions -- This senior producer is a person that must have a passion to seek out the most innovative video techniques, trends and ideas and be able to bring those ideas to life within the QTV team for the organization. This person is highly experienced in directing and managing successful multimedia productions from concept thru writing, storyboarding, shooting, directing, producing, editing, final delivery.

Team Member Support -- This senior producer has a leadership role in enhancing quality video production processes, skills and efficiencies.  This is accomplished by developing, evaluating and upgrading the high quality content that is produced by the QTV team and our third-party partners. This includes leading, managing  and mentoring the highly passionate QTV team to develop and enhance their unique skills on a project-by-project basis.  Our shared goal is to continually raise the quality of the creative work produced by QTV.

Successful and results-driven partnerships (internal and external) is crucial.  Content that drives incredible, jaw-dropping guest/customer engagement is Job #1.  A wildly creative vision (with a high skill set toward execution) is a must.  Flexibility… an “All for one. One for all.” approach… a contagiously positive attitude… and an over-the-top drive toward urgency and building the team to be the best is required.

Responsibilities:

Event Production

  • Can direct and/or produce any and all of the non-gameday events (events other than Cavs, Monsters & Gladiators) for Quicken Loans Arena properties on and off-site.
  • Non-gameday events include the MAC tournament, Harlem Globetrotters, Monster Jam, local music events, arena rentals, charity events, on & off-site meetings and many other events.
  • Actively seeks cross-training opportunities to ensure depth at across all properties at the director position.
  • Prioritizes fan-interaction and memorable implementation of in-arena/in-venue moments that take place from the second the doors open, until the last fan has left.  Amazing fan experiences that positively emphasize our shows, our brands, our partners and our community is our focus.
  • Expert in managing ANC LED content. Meets with outside vendors/partners and provides personalized QTV/LED content guide built specifically for their show. 
  • Knowledge of or willing to learn Spyder, V-Soft and all control room software and hardware needs.
  • Execute all shows beyond the expectation of show producers/directors.
  • Recommends improvements to all arena shows using our arena technology to give Quicken Loans Arena the edge in recruiting shows to the Q.
  • Prioritize fan activation and fan value.  Drive video content to be a difference maker and key addition to all in-arena and marketing activations.
  • Integrate team messaging, including ticket sales, memberships and corporate partnerships, into our creative vision. 
  • Continual research of current events, pop-culture events, music trends and trending topics… and the ability to put those ideas to action quickly.
  • Ongoing research of new technology and development in social media trends and how to be on the leading edge of activation at Quicken Loans Arena.
  • Regularly meets with building operations team members to provide the best in customer service to outside clients.
  • Work with QTV team to manage game night expectations and to ensure proper staffing.
  • Ensures live event production crew is the best in sports. This includes working to build and mentor part-time staff.   
  • Is proactive in concepting and activating how elements will be implemented live in order to maximize fan engagement and/or excitement. 
  • Strong ability to critique and recommend improvements to the arena experience in order to make each event the best in professional entertainment.
  • Is able to step into any integral role in QTV game entertainment to include QTV game day director and/or director for all properties.
  • Work with all team members to constantly and tirelessly strive for better processes, better results and better success in any and all areas in which QTV operates.

Arena Video Projects

  • Creates/manages all projects (outside of the majority of marketing spots and game operations videos) needed by all Quicken Loans Arena departments to include corporate and ticket sales, digital, human resources, community resources, building operations, marketing, and other department that needs support.
  • Ability to manage the most important productions and shoots as a producer/director at a high level is a must.
  • Bring new techniques and advice about how to direct and produce on-location shoots with extras, fans and actors.  
  • Knowledge of graphic and animation creation software.
  • Create graphics and animation content for the video boards, digital signage, LED ribbons and broadcast graphics.
  • Serve as main client contact for assigned projects; coordinate tasks and responsibilities with other producers to ensure higher quality and timely project completion.
  • Projects include concept development for all Quicken Loans Arena organizations’ creative in-arena, on broadcast, web, marketing and any other QTV creative.
  • Perform shooting and editing for video projects for both internal and external clients and mentors fellow shooters and editors to ensure best practices.
  • Projects require effective leadership within concept development, storyboarding, storytelling, scripting, production planning, shooting, editing, post-production, and finalizing content for final and approved distribution.
  • Overall knowledge in video production is mandatory with ability to know when to tactfully offer on-the-spot correction or one-on-one mentorship.
  • Can identify key areas where QTV can save time and recommend correct processes to make QTV run more efficiently.
  • Can manage production schedules for self as well as team members under supervision.
  • Able to manage multiple projects across the organization and communicate with stakeholders on progress of all productions.
  • Effectively communicate estimated time to complete projects including a breakdown of key milestones and hours for each phase of project.
  • Brings forward and upholds quality control measures to ensure 100% accountability and zero pre-production errors across the QTV team. 
  • Researches and recommends new equipment that can help QTV operate at a higher level and create amazing products with greater efficiency.
  • Works closely with all departments at Quicken Loans Arena and recommends products that will enhance their ability to accomplish organizational goals.

Team Member Support

  • Leader in QTV’s development to promote all possible assets across all properties. Plays a leadership role in cross promoting ticket sales and brand initiatives across all other properties and arena events. Work in tight partnership with the team marketing groups to support and uplift the concept development and full activation of major ticket sales campaigns, as well as key games and promotions.
  • Directly oversees small production staff, providing guidance, time management, leadership, and mentorship.
  • Provides QTV director/senior producers with advice and always communicates feedback to ensure QTV continually progresses and is the best it can be in professional entertainment.
  • Proactively supports internal teams to maintain a successful partnership with QTV.
  • Effectively connects QTV teammates with organizational messages/initiative and promotes/encourages QTV team member ideas to be up channeled and distributed to other team members across the organization.
  • Works with QTV project manager to distribute projects within this senior producer’s specialty.
  • Ensure that all individuals are creating products that meet the quality standards of QTV and are done efficiently.
  • Work with QTV director and senior producers to ensure adequate brainstorming, team building and training is occurring on a regular basis.
  • Create an environment of open communication and sharing of ideas not only within QTV but within Quicken Loans Arena family and Family of Companies.

Additional Duties

  • Leader and ambassador for QTV to rest of organization and Family of Companies.
  • Prioritize superior client services skills and the ability to function well within a team environment.
  • Prioritize a leadership role in the development of the QTV team. 
  • Focus on supporting the growth of quality, depth and capabilities of our production team, enhancing our creative capabilities and driving innovation.
  • Research, recommend and conduct training to QTV team members in areas of expertise as needed.
  • Develop strong vendor relationships that support game day initiatives, including third-party production partnerships and new technology partnerships, among others.
  • Promote the overall high expectation of quality for all QTV productions.
  • Initiate and develop relationships across the organization to fulfill other internal team’s video needs. 
  • Perform additional duties as assigned by the QTV Director of Video and Senior Vice President of Marketing/Chief Marketing Officer.

Requirements:

  • Advanced college coursework, degree, or comparable experience in video production preferred. 
  • Good knowledge of Adobe applications.
  • Expert knowledge of editing on Premiere Pro, Final Cut Pro, Avid, or Edius.
  • 5-8 years of experience in professional sports game presentation.
  • 5-8 years of experience in working in live sports video production.
  • 5-8 years of experience in non-linear video concepting/editing/production environment.
  • 3-5 years of experience creating motion graphics for broadcast and/or web projects.
  • General knowledge of motion graphics including rotoscoping, keying, tracking, and compositing.
  • Exceptional knowledge of various cameras and audio equipment. 
  • Knowledge of video compression and uploading video to the internet. 
  • Familiarity with Microsoft Word, Excel, and Outlook. 
  • Proficient in social media and current popular trends.
  • Excellent knowledge of file delivery systems. 
  • Must have an open and creative mind with a keen eye for design and storytelling.
  • Production etiquette and excellent organizational and interpersonal skills. 
  • Possess excellent writing and copy editing skills.
  • Effectively able to work under deadline pressure.
  • Ability to manage multiple projects simultaneously and work independently as well as in a team environment. 
  • Ability to work long hours as needed and work a flexible schedule, including weekends and late nights, as needed, to support the needs of a major professional sports organization. 
  • Knowledge of live event production is necessary.  
  • Knowledge of the NBA, AHL, AFL and sports in general is a plus.

***Please include a cover letter and demo reel***

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please list your salary requirements.

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Sales, Service, & Marketing: Corporate Sponsor
eSports Manager - Cleveland Cavaliers (Cleveland, OH)

Position Overview:

The eSports Manager will be the leader within the broader organization for the NBA 2K eLeague team. Responsible for planning, operations, and representing the team internally and externally. The successful candidate will have a vast knowledge of the NBA 2K system. The eSports Manager will understand and have experience around eSports. The successful candidate will be a strong communicator with an ability to work on a diverse team. The eSports Manager must be an innovative leader committed to delivering results. Strong planning, prioritization, and project management competencies. Preferred candidates will have an extensive network of contacts in the pro-player scene. Must be comfortable with tournament structures and the video game system.

The eSports Manager must have experience with eSports competition, console gaming, and must possess a passion for video games. There must also be a demonstrated ability to juggle priorities and deadlines in a demanding environment. The successful candidate will have experience managing a team and account management. Professional experience working with the development and execution of competitive gaming, pro-gaming, ladders, leagues, and tournaments

Responsibilities:

  • Represent the interests of the eSports team both internally and with external partners.
  • Lead team involvement in player selection process.
  • Manage day to day operations of eSports team.
  • Support internal stakeholders in marketing and sales.
  • Main point of contact for eLeague operations team.
  • Work with players and team to identify issues. Work internally with the appropriate teams to resolve and/or ensure that they have been addressed.

Qualifications:

  • Minimum four-year college degree with an emphasis on Sport Management, Business, or Communications.
  • Two years of prior eSports Management experience.
  • Two years of direct leadership experience overseeing a team
  • eSports Operations experience.  
  • Individual must possess the desire to grow their career in professional eSports in sales, service, and leadership positions. 
  • Excellent verbal and written communication skills. 
  • Proficient computer skills with knowledge of MS Word, Excel, Power Point, etc. 
  • Ability to exercise initiative and work independently with little or no supervision. 
  • Must be detail oriented, with the ability to handle a number of responsibilities at the same time. 
  • Must be able to work events and beyond normal business hours as needed.

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Apply for Future Notification Only: Future Notification
Future Notification Only - Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, & Canton Charge (Various Locations, Various Locations)

By creating a profile here, you are not considered an applicant for any job. Rather, you can be notified of positions in the future as they become posted matching the notification buttons you checked on this application form. If you wish to update your information, go to “My Account-TeamWork Online” at the top of this page, put in your email address and the password you used to create your profile

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