Careers


Current available jobs that best match cavaliers:
» .NET/Full Stack developer - Cleveland Cavaliers (Cleveland, OH)
» Corporate Partnership Marketing, Director - Cleveland Cavaliers (Cleveland, OH)
» Database Administrator - Cleveland Cavaliers (Cleveland, OH)
» Digital Specialist - Cavaliers Operating Company Franchise Properties (Cleveland, OH)
» Email & Digital Communication Specialist - Cleveland Cavaliers (Cleveland, OH)
» Event Security Officer (Part Time) - Cleveland Cavaliers (Cleveland, OH)
» Future Notification Only - Seasonal Assistant - Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, & Canton Charge (Various Locations, Various Locations)
» Manager, Marketing Promotions - Cleveland Cavaliers (Cleveland, OH)
» Manager, Marketing Strategy - Cleveland Cavaliers (Cleveland, OH)
» Manager- Analytics - Cleveland Cavaliers (Cleveland, OH)
» Membership Development Specialist - Cleveland Cavaliers (Cleveland, OH)
» Retail Team Member - Cleveland Cavaliers (Cleveland, OH)
» Retail Warehouse Associate - Cleveland Cavaliers (Cleveland, OH)
» Seasonal Assistant- Basketball Communications - Cleveland Cavaliers (Cleveland, OH)
» Seasonal Assistant- Community Relations - Cleveland Cavaliers (Cleveland, OH)
» Seasonal Assistant- QTV - Cleveland Cavaliers (Cleveland, OH)
» Seasonal Assistant- Ticket Sales & Service - Cleveland Cavaliers (Cleveland, OH)
» Senior Producer, Arena Projects & Events - Cleveland Cavaliers (Cleveland, OH)
» Sr. Front End Developer - Cleveland Cavaliers (Cleveland, OH)
» Staffing Manager - Cleveland Cavaliers (Cleveland, OH)
» Suites CRM Coordinator - Cleveland Cavaliers (Cleveland, OH)
» Systems Analyst - Cleveland Cavaliers (Cleveland, OH)
» eSports Manager - Cleveland Cavaliers (Cleveland, OH)
» Future Notification Only - Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, & Canton Charge (Various Locations, Various Locations)




Information Systems/Engineering: Web Design/Development
.NET/Full Stack developer - Cleveland Cavaliers (Cleveland, OH)

COMPANY INTRODUCTION

The Cavaliers Operating Co., LLC is searching for a seasoned .NET/Full Stack developer to join our growing team of talented IT professionals. The role, housed inside Quicken Loans Arena, offers competitive pay, great benefits and a bevy of work-related perks tied to the sports and entertainment industry. Ideal candidates must align both their technical skills and personality to the fun, fast-paced environment of Quicken Loans Arena. Remote working opportunities and continuing education possible for well qualified candidates. Don’t miss your chance to join our Championship organization. Apply today for a better tomorrow!

JOB DESCRIPTION

We are seeking a .NET/Full Stack developer responsible for building applications using VB.net and/or C# for both front and back-end application development. Your primary responsibility will be to design and develop these layers of our applications, and to coordinate with the rest of the team working on different layers of the infrastructure. A commitment to collaborative problem solving, sophisticated design, and quality product is essential.

RESPONSIBILITIES

  • Translate application storyboards, use cases and business requirements into functional applications and solutions

  • Design and develop logical and physical data models that meet application requirements

  • Design and develop systems, sub-systems and programs

  • Coordinate and support technical staff, operations and vendors

  • Design, build, document and maintain efficient, reusable, and reliable code

  • Integrate data storage solutions

  • Comfort writing batch process SQL server jobs and stored procedures

  • Ability to troubleshoot performance problems while ensuring quality, and responsiveness of applications

  • Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues

  • Help maintain code quality, organization, and automatization

  • Assist with code migration for custom applications relevant to migrated environment

 

SKILLS AND QUALIFICATIONS

  • Extensive Experience with Microsoft Technologies (ASP.Net, .Net 4.5/C#, MVC4, WCF, Code First, Entity Framework, WCF, OData, and Service Authentication tools)

  • Extensive experience with Microsoft SQL Server in writing custom processes and stored procedures

  • Familiarity with the Mono framework

  • Strong understanding of object-oriented programming

  • Skill for writing reusable libraries

  • Familiar with various design and architectural patterns

  • Knowledge of concurrency patterns

  • Experience with popular web application frameworks

  • Familiarity with Windows Presentation Framework

  • Knack for writing clean, readable, and easily maintainable code

  • Understanding of fundamental design principles for building a scalable application

  • Experience creating database schemas that represent and support business processes

  • Basic understanding of Common Language Runtime (CLR), its limitations, weaknesses, and workarounds

  • Experience implementing automated testing platforms and unit tests

  • Proficient understanding of code versioning tools (e.g. Git, Bitbucket, Visual Studio)

  • Experience of working to and applying agile methodologies

  • A bachelor’s degree in computer science or equivalent experience

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Sales, Service, & Marketing: Corporate Sponsor
Corporate Partnership Marketing, Director - Cleveland Cavaliers (Cleveland, OH)

The Partnership Marketing, Director is responsible for the management, execution, revenue growth and renewal of high profile Cavaliers Holdings LLC sponsor accounts (including Cavaliers, Cleveland Monsters, Canton Charge, Cleveland Gladiators and other properties as assigned).  The individual in this role is expected to consistently work internally and externally to create strategic activations and vision for corporate partners and facilitate these integrated marketing platforms that include assets such as promotional programs, media, digital, community relations, hospitality and other marketing programing. The role is expected to have strong contributions for revenue growth of their account base and provide overall revenue growth within the business through strategic upsells, including but not limited to marketing and hospitality.

Duties and Responsibilities

  • Develop & maintain personal and business relationships with all levels of partner contacts (i.e. day to day contacts, Sr. Management, C level executives, owners, etc.)
  • Lead & manage all initiatives in the renewal process, including but not limited to developing a strategic plan, leading meetings, discussions, & negotiations, creating detailed upsell opportunities & revised partnership elements within overall business philosophy (inventory, parameter, category management).
  • Proactively seeks and cultivates new ideas to present to clients for upsell opportunities and grow the business
  • Meet established upsell and renewal revenue goals as assigned.
  • Contributes to all thoughts, efforts and actions to boost overall revenue for the organization;
  • Responsible for understanding each assigned account’s business goals and objectives to provide ideas and recommendations to grow their business that meet those goals and objectives.
  • Clearly communicate both written and verbal detailed pitches for new opportunities or upsells to enhance each partnership and grow the business.
  • Develop a strong understanding for each client’s business including their industry, competition, challenges, budget processes and other relevant information pertaining to each assigned account.
  • Stay abreast of articles and publications pertaining to sponsorships, sports, agencies, marketing, advertising, partner industries, local and regional news, and other related categories (ie Twitter, Facebook, Websites, Blogs, Magazines, Newspapers, etc.) and sharing relevant information with the team.
  • Lead proactive communication and initiatives to connect assigned partners to the network of the Cleveland Cavaliers’ customer base and family of partners to establish B2B opportunities and success stories that grow the partner’s business.
  • Provide thorough proof of performance and recaps on a regular basis to all partners that include measurement, demonstrate ROI and ROO, and tells the story of the partnership through images and storytelling of the partnership execution throughout the year.
  • Manage and track all account history, relationship touch points, and partnership details in CRM on a consistent basis.
  • Attend regular network and promotional events to develop and maintain touch points with clients and other business colleagues around the industry locally, regionally and nationally.
  • Liaise with other departments for ideation & execution regarding sponsored programs while developing and maintaining strong internal relationships

  • Attend Cavaliers home games, as well as Monsters, Charge and Gladiators games in addition to other Quicken Loans Arena events to host sponsors, create meaningful touchpoints and manage partnership execution.

  • Work consistently with Scarborough, Repucom, Turnkey and other measurement tools in addition to working with the Analytics team to provide thorough measurement, results and opportunities for assigned partners.
  • Create and execute on a strategic added value plan (i.e. advertising exposure, promotions, programing, B2B connections, etc.) for all corporate partners while conforming to all budgetary constrictions established in Partner Agreements and protecting the integrity and value of company assets.
  • Responsible to cultivate and support new ideas, maintain a relentless drive for success, and an engaging and positive attitude to meet goals and add value to the organization in a team first driven way.
  • Be solution driven, responsible to develop solutions to all challenges or restrictions that arise internally as well as within corporate partnership relationships and contractual obligations as well as throughout the industry.

Qualifications:

  • Bachelor’s degree with an emphasis in communications or marketing is preferred.
  • Five to 10 years of related experience.
  • Demonstrated ability and passion for pitching and selling concepts to clients that lead to revenue growth
  • Must have good computer skills, including a working knowledge of Microsoft Word, Excel, and PowerPoint.
  • Must be cooperative, courteous and tactful in dealing with people at all levels of an organization.
  • Must be timely and have a flexible work schedule in order to deal effectively with special event responsibilities throughout the year.

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Information Systems/Engineering: IT Database Management/Services
Database Administrator - Cleveland Cavaliers (Cleveland, OH)

COMPANY INTRODUCTION

The Cavaliers Operating Co., LLC is searching for a seasoned database administrator to join our growing team of talented IT professionals. The role, housed inside Quicken Loans Arena, offers competitive pay and a bevy of work-related perks tied to the sports and entertainment industry. Ideal candidates must align both their technical skills and personality to the fun, fast-paced environment of the workplace at The Q. Remote working opportunities and continuing education possible for well qualified candidates. Don’t miss your chance to join our Championship organization. Apply today for a better tomorrow!

JOB DESCRIPTION

  • The DBA will be responsible for the implementation, configuration, maintenance, and performance of critical RDBMS systems, to ensure the availability and consistent performance of our corporate applications. This position requires solid technical skills, as well as excellent interpersonal and communication skills.

  • The DBA will ensure the operational readiness (security, health and performance), execution of data loads, and performance of data modeling in support of the Cavaliers Operating Co. LLC’s in-house IT, development and business intelligence teams.

  • The seasoned candidate will maintain the readiness of the organization’s data warehouse - an enterprise application suite of program management tools containing a multitude of data sources from a variety of internal business units.

  • The DBA must be capable of working independently and collaboratively.

RESPONSIBILITIES

  • Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems.

  • Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security.

  • Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations

  • Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.

  • Refine and automate regular processes, track issues, and document changes

  • Assist developers with complex query tuning and schema refinement.

  • Provide 24x7 support for critical production systems.

  • Perform scheduled maintenance and support release deployment activities after hours.

  • Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members

SKILLS AND QUALIFICATIONS

  • 5+ years MS SQL Server Administration experience required

  • Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools

  • Experience with backups, restores and recovery models

  • Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server

  • Experience working with Windows server, including Active Directory

  • Training in cyber-security and cloud computing

  • Excellent written and verbal communication

  • Flexible, team player, “get-it-done” personality

  • Ability to organize and plan work independently

  • Ability to work in a rapidly changing environment

  • Ability to multi-task and context-switch effectively between different activities and teams

  • MCTS, MCITP, and/or MVP certifications a plus

  • A bachelor’s degree in computer science, database management, computer information systems (CIS) or related field. An MBA in Management Information Systems (MIS) or CIS a plus.

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Information Systems/Engineering: Web Design/Development
Digital Specialist - Cavaliers Operating Company Franchise Properties (Cleveland, OH)

Primary Overview of Position:

Under the guidance of the department’s team leaders, the Digital Specialist position will be responsible for the digital presence and voice for the Cavaliers Operating Company Franchise Properties – the Cleveland Gladiators of the Arena Football League and Cleveland Monsters of the American Hockey League – by leveraging team-related digital platforms to advance year-round engagement across the organization’s online network, helping to achieve organizational goals.

Responsibilities:

  • Develop, maintain and update team content calendars that supports and extends initiatives across the organization, while using analytics to optimize content type and publish schedule
  • Establish and execute creative and innovative digital campaigns to support organization initiatives including but not limited to corporate partnerships, merchandise, ticket sales and team (football and hockey) operations.
  • Facilitate communication between organizational teams and departments to help provide digital support for team initiatives
  • Work in conjunction with the VP of Marketing and Communications to assist with team digital advertising efforts leveraging both internal and external channels including but not limited to digital display & retargeting, email marketing, and paid social
  • Consistently meet, work with and develop strong relationships with department leaders from each franchise by being engaged and involved with team initiatives. Will have finger on the pulse of these initiatives and will activate and bring these plans these plans on our digital channels though proactive thinking, creativity and innovation. 
  • Routinely assist with creation, curation and sharing of written-, image-, audio- and video-based content for team websites and social media channels
  • Oversee coverage and real-time social media updates from team accounts
  • Ensure all content is on brand, consistent in style, quality and voice
  • Produce online and social reports for key organizational stakeholders
  • Help oversee franchise properties’ digital seasonal assistants
  • Availability to work days, nights, weekends and holidays
  • Other duties as assigned

Qualifications:

  • Ability to communicate effectively with multiple audiences
  • Superior attention to detail and proof-reading experience
  • Must be organized, highly motivated and team-oriented
  • Experience producing written, video, audio and graphic content
  • Experience creating, posting and sharing content across current digital platforms, including Facebook, Twitter, Instagram, YouTube, Snapchat, etc.
  • Working knowledge with HTML and Adobe Web Premium programs such as: Photoshop, Adobe Premiere or related video editing platform
  • Ability to thrive in fast-paced, deadline-oriented workplace
  • Effective leadership and communication skills needed to help guide digital team priorities
  • Maturity, professionalism, and a strong work ethic are essential
  • Possess an overall positive attitude while managing multiple digital projects across different franchises and departments. Will need to provide clear communication, direction and leadership on a daily basis to members of team and team leaders

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Communications: Internet Communications
Email & Digital Communication Specialist - Cleveland Cavaliers (Cleveland, OH)

Primary Overview of Position:

The Cavaliers Operating Company, LLC is seeking a talented Email & Digital Communications Specialist to work collaboratively with the organization’s Communications, Digital and Marketing Teams to oversee the strategy, build and deployment of all email marketing campaigns (marketing and transactional). We are looking for a candidate with a desire to help grow into a business leader while optimizing the existing, successful email programs for the Cleveland Cavaliers (NBA), Canton Charge (NBA G-League team), Cleveland Monsters (AHL team), and Cleveland Gladiators (Arena Football team) and Quicken Loans Arena. This candidate will have the opportunity to create and execute multiple new and exciting initiatives in order to grow our email marketing and automation program.

Job Description:

Under the guidance of the department’s team leader, the Email & Digital Communications Specialist position is responsible for the development and implementation of the organization’s email marketing campaigns (marketing and transactional) end-to-end, management and growth strategy of email databases and creation of team-related newsletters.

Responsibilities:

Strategy

  • Develop, build, test, and optimize highly-segmented email campaigns
  • Drive marketing emails to utilize best practices, optimizing for conversion and engagement
  • Manage email signup acquisition and generation strategy
  • Routinely meets with Analytics, Communications, Digital, Marketing and Sales Teams to review performance of email and use findings to formulate best practices as it relates to audience segments, email templates, and deployment optimization

Coordination

  • Own the end-to-end development of email marketing campaigns that deliver against business goals
  • Maintain the email marketing calendar and manage email production for each of our organization’s teams and arena
  • Coordinate creative assets with design team from all areas of the organization to ensure all email content is on brand, consistent in style, quality and voice while advising on best practices
  • Lead QA process; be held accountable for the accuracy, timeliness, and consistency of all executed campaigns
  • Communicate monthly KPI reports to communicate performance trends
  • Ensure deliverables and email deployments stay on schedule
  • Assist in delivery of messaging through other digital communication channels including but not limited to team and arena websites, proximity marketing (GPS/Beacon) and push messaging through the team mobile app
  • Other duties as assigned

Qualifications:

  • Bachelor's degree in a related field
  • 1-2 years' experience with email and online marketing preferred
  • Project management skills to manage calendars and creative assets within a deadline-driven environment
  • Desire to grow into a business leader while working well in a team environment
  • Desire to seize opportunities and take initiative without needing to be told
  • Working knowledge of HTML/CSS, preferably with experience specific to emails
  • Knowledge of email best practices and CAN-SPAM compliance
  • Experience-based knowledge of Adobe Web Premium programs such as Illustrator, Photoshop and Dreamweaver is preferred
  • Familiarity with responsive email design a plus
  • Attention to detail without compromising speed in execution
  • Ability to communicate effectively with multiple audiences
  • Excellent written communication skills with focus on ad copy
  • Must be organized, highly motivated and team-oriented
  • Maturity, professionalism, and a strong work ethic are essential
  • Must be able to work flexible hours including weekends, evenings and game nights as assigned

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Facility Operations/Security: Security
Event Security Officer (Part Time) - Cleveland Cavaliers (Cleveland, OH)

Please check your email regularly after applying for this position. Selected candidates will receive an email invitation to interview at Quicken Loans Arena. 

TYPE OF POSITION: Part Time, Hourly – Union Position / Local B-27

Responsibilities:

Under the direction of the Safety/Security Event Sergeants, is responsible for all event related security at Quicken Loans Arena. Special security assignments may be available during non-event days/nights. Responsibilities include interacting with Arena staff, guests, outside vendors, contractors and visitors; monitoring all entrances/exits; handling guest related issues, providing information; and controlling access to and from the Arena while maintaining the highest level of professional standards. Opportunities may include security functions on Event Level, Main Concourse, and Suites Level.

Duties and Responsibilities:

  • Performs all event and non-event security duties as assigned.
  • Conducts building safety inspections (Normally pre-event and post event safety checks).
  • Admits building staff, suppliers, contractors, visitors, and guests to the facility according to established security procedures.
  • Answers information requests from staff and guests during events or as needed.
  • Protects Arena equipment, materials and structures throughout the work schedule.
  • Provides regular security functions within the Arena and related areas, prior to, during, and after all events.
  • Responsible for clean, neat appearance with complete Quicken Loans Arena issued Security uniform to include badge, name tag and radio when assigned.
  • Receives, records, and returns all lost and found items according to established team procedures.
  • Performs other related duties as assigned by the Security Sergeants or as directed by Full Time Security Sergeants, Managers, or Security Director.

Requirements: 

  • All Security Officer new hires are subject to a satisfactory background check and must successfully complete physical agility test. 
  • All Security Officer new hires will become part of the Local B-27 Union and be inclusive with all guidelines and regulations set forth by the union in addition to those set by Cavaliers Operating Co. LLC.

Education or Experience: 

  • Must High School diploma or GED equivalent certificate.
  • Must have a valid State of Ohio identification.
  • Must have flexibility to work any days of the week and weekends and various other shifts as needed.
  • Previous security experience preferred, but not required.
  • Ohio Police Officers Training certification (OPOTA) preferred.

 *No Phone Calls Please*

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Seasonal Assistant: Any Internship
Future Notification Only - Seasonal Assistant - Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, & Canton Charge (Various Locations, Various Locations)

By creating a profile under this listing, you are not applying for a job. Rather, you will be notified of seasonal assistant opportunities when they become posted matching the notification buttons you check on this application.  If you wish to update your information, go to "edit your information" at the top of this page, put in your email address and the password you used to create your profile.

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Sales, Service, & Marketing: Promotions
Manager, Marketing Promotions - Cleveland Cavaliers (Cleveland, OH)

The Cleveland Cavaliers Marketing team is dedicated to developing breakthrough, engaging marketing initiatives and delivering the highest levels of Customer service and championship experiences to our Fans each and every day. In addition to developing and executing marketing strategies for The Cavs, our team also supports The Cleveland Monsters, Canton Charge, Cleveland Gladiators, and Quicken Loans Arena events. We are seeking a Manager of Marketing Promotions to join our team of sincerely passionate, extremely motivated and highly energized marketers.

The Manager, Marketing Promotions Proactively supports Cleveland Cavaliers Marketing team efforts by managing a diverse number of projects including leadership of team projects, development and activation of the Cavaliers promotional giveaway schedule and general administrative duties.  The successful candidate also provides overall support of partner properties, including the Cleveland Monsters, Canton Charge, Cleveland Gladiators, and Quicken Loans Arena.

PROMOTIONAL ITEM STRATEGY & FULFILLMENT

  • Utilizes a combination of best practices, research, and innovation to determine optimal season-long promotional item (giveaway) mix.
  • Works with Ticket Sales, Analytics, and Partnerships teams to develop promotional item calendar and launch promotional strategies to enhance the Fan experience and drive ticket sales.
  • Works closely with key partners to design, approve, and deliver promotional items in a timely, cost-effective manner.
  • Leads the promotional item distribution process with the facility operations team, assists in the management of product quotes, and assists in the receipt of premium items.
  • Works with the Analytics team to capture and analyze data on all key promotions.

CONCOURSE EXPERIENCE OVERSIGHT

  • Guides and supports direct report in the following areas:
    • Cavaliers’ concourse Fan experience design and overall strategy:
      • Provides oversight in the creation of interactive concepts that support team brand and Fan activation plans. 
      • Proactively shares plans/opportunities with the Partnerships team for potential partnership agreements. 
    • Game-day concourse activation: Helps with the setup and breakdown of all concourse elements.      
    • “Loudville” concourse innovation and activation: Develops innovative ideas and activates plans to proactively support the Cavaliers “Loudville” brand concept. 
    • Staff management: Assists with part-time staff and third-party vendor management as needed. 
  • Provides support and partners with the Cleveland Monsters, Canton Charge, Cleveland Gladiators, and Quicken Loans Arena (partner properties) to guarantee that best practices and opportunities are activated across all properties. 
  • Other duties will be defined on a case-by-case basis.
  • Responsible for managing all projects on time, and within stated budgets. 
  • Attendance is required at all Cavaliers games; and will be requested at select partner property events.

EVENT MANAGEMENT

  • Plans, coordinates, and executes a variety of Marketing-based in-arena and off-site events, including the Wine & Gold Scrimmage, Watch Parties, Draft Parties, etc.
  • Activates concourse and Fan activation elements for off-site games (when applicable).  Activation includes preparation, general planning, on-site management, coordination with facility operations teams, and successful event activation to meet team marketing goals. 
  • Responsible for managing all projects on time to achieve targeted goals, and within stated budgets.  
  • Attendance is required at all such events.

DIRECT REPORT MANAGEMENT

  • Leads Marketing Coordinator responsible for concourse activation, budget management, seasonal staffing, and other select duties.
  • Ensures goals are understood and helps develop/position the direct report for success.

BUDGET MANAGEMENT

  • Leads Marketing coordinator in charge of managing all daily aspects of the Cavaliers marketing budget, including the creation and approval of purchase orders, weekly maintenance of the Marketing team expense tracking system, and regular communication with the Finance team to address questions and concerns in a timely manner.
  • Maintains direct and immediate communication with the Director of Marketing Strategy regarding any budget variances. 

CORPORATE PARTNERSHIPS TEAM LIAISON

  • Works closely with Corporate Partnerships team to effectively align promotions with partners.
  • Collaborates with Partnerships team to develop impactful and innovative partnership marketing opportunities.

ENTERPRISE THINKING

  • Supports the overall objectives of the organization, including the growth and success of all partner companies, including the Cleveland Monsters, Canton Charge, Cleveland Gladiators and Quicken Loans Arena.

ADDITIONAL RESPONSIBILITIES

  • Performs administrative duties as needed, including setting up meetings, making copies, receiving and breaking down boxes, running errands, etc.
  • Assists in the hiring, training, and support of the marketing seasonal positions.
  • Fulfills additional assignments as given by the Director of Marketing Strategy and the Marketing leadership team.

ADDITIONAL INFORMATION

  • Must have a minimum of 4 years professional marketing experience.
  • Must be a self-starter with a strong sense of urgency and a keen ability to consistently and concurrently manage multiple projects in a fast-paced environment with tight deadlines.
  • Must be extremely organized and have strong project management skills.
    (Knowledge of MS Project or similar tool preferred)
  • Must be laser-focused on open communication, relationship-building, and teamwork. 
  • Must have strong creative and business writing abilities and a working knowledge of event management, product fulfillment, printing, and production. 
  • Must be creative and idea-oriented and must be able to concisely communicate marketing strategies.
  • Must exhibit strong leadership skills with a demonstrated ability to effectively manage processes through multiple, and sometimes concurrent, approval streams.
  • People leadership experience preferred.
  • Must have a thorough knowledge of NBA basketball and sports in general.

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Sales, Service, & Marketing: Marketing
Manager, Marketing Strategy - Cleveland Cavaliers (Cleveland, OH)

The Cleveland Cavaliers Marketing team is dedicated to developing breakthrough, engaging marketing initiatives and delivering the highest levels of Customer service and championship experiences to our Fans each and every day. In addition to developing and executing marketing strategies for The Cavs, our team also supports The Cleveland Monsters, Canton Charge, Cleveland Gladiators, and Quicken Loans Arena events. We are seeking a Manager of Marketing Strategy to join our team of sincerely passionate, extremely motivated and highly energized marketers.

The Manager, Marketing Strategy proactively supports Cleveland Cavaliers Marketing team efforts by managing a diverse number of projects including strategic initiative planning, ticket sales marketing strategies, and activation of all Cavaliers theme nights.  The successful candidate also leads  team projects, performs general administrative duties, and provides overall support of partner properties, including the Cleveland Monsters, Canton Charge, Cleveland Gladiators, and Quicken Loans Arena.

MARKETING INITIATIVE LEADERSHIP

  • Develops 360-degree marketing strategies for all home-game theme nights. 
  • Leads a broad cross-functional team to bring each theme night to life across multiple channels.
  • Manages all projects on time to achieve targeted goals within stated budgets. 
  • Works with Analytics team to capture and analyze data on all key campaigns.
  • Attends all theme nights to ensure executional excellence.

WINE & GOLD UNITED MEMBERSHIP CLUB MARKETING SUPPORT

  • Works closely with Director and Wine & Gold United Membership team to develop and execute strategies to acquire, engage and retain Members.
  • Provides marketing leadership to execute key tent-pole events throughout the Membership year.
  • Leads creative development process, working directly with internal and external creative partners.
  • Works with Analytics team to capture and analyze data on all key campaigns.
  • Attends all key Wine & Gold United Membership events and programs.

SINGLE-GAME TICKET SALES STRATEGY AND CAMPAIGN SUPPORT

  • Works closely with Director and Ticket Sales team to develop and execute marketing strategies to drive ticket sales.
  • Leads creative development process, working directly with internal and external creative partners.
  • Works with Analytics team to capture and analyze data.

PROJECT MANAGEMENT

  • Leads the successful planning and execution of a variety of team projects, including, but not limited to home-game theme nights, team marketing campaigns, and special events.

  • Leads the planning, coordination, and activation of event nights. 

ENTERPRISE THINKING

  • Supports the overall objectives of the organization, including the growth and success of all partner companies, including the Cleveland Cavaliers, Cleveland Monsters, Canton Charge, Cleveland Gladiators, and Quicken Loans Arena.

ADDITIONAL RESPONSIBILITIES

  • Manages administrative duties related to key projects, including setting up meetings, making copies, running errands, and other similar tasks.

  • Fulfills additional assignments as needed by the Director of Marketing Strategy and the Marketing leadership team.

ADDITIONAL INFORMATION

  • Must have a minimum of 4 years professional marketing experience.
  • Must be highly creative yet analytical, extremely organized, and have strong project management skills. (Knowledge of MS Project or similar tool preferred).
  •  Must be laser-focused on open communication, relationship-building, and teamwork.
  • Must have strong creative and business writing abilities and a working knowledge of marketing strategy development, channel activation opportunities, and the creative development process.
  • Must be creative and idea-oriented and must be able to concisely communicate marketing strategies through creative briefs. 
  • Must exhibit strong leadership skills with a demonstrated ability to run effective cross-functional team meetings; driving decisions and alignment through such meetings.
  • Must have the ability to handle multiple tasks and both communicate and meet tight deadlines on a continual basis. 
  • Must have a thorough knowledge of NBA basketball and sports in general.

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Sales, Service, & Marketing: Database Marketing/Analytics
Manager- Analytics - Cleveland Cavaliers (Cleveland, OH)

General Overview: The Cleveland Cavaliers Operating Company is looking for an energetic, quantitative minded leader who wants to grow their career by using data and analytics to drive business decisions. The role will primarily focus on the Cleveland Cavaliers business operations/revenue, but will also work with all properties associated with the Cavaliers Operating Company (Cleveland Monsters, Canton Charge, Cleveland Gladiators and Quicken Loans Arena Events).

Responsibilities include leading and managing an integrated data and analysis strategy by:

  • Analyze multiple data sources and recommend strategies to drive profitable growth for revenue areas of the business
  • Manage and lead reporting structure for revenue driving areas of the organization including regular reports and ad hoc reports
  • Design, develop, implement and maintain a scientific testing plan related to all revenue areas of the business
  • Partner with stakeholders throughout the organization to maintain an integrated data and analysis strategy
  • Collaborate with data and IT experts to develop business requirements around new data requests and new data sources
  • Develop techniques to identify, extract and analyze data to support business decisions
  • Propose and effectively disseminate cutting edge ideas, process improvements and best practice research to advance the organization’s analytical capabilities
  • Endeavor to contribute positively to the culture of the organization
  • Advocate for the use of data in helping to drive business decision

Qualifications:

  • Strong working knowledge of data analysis and visualization tools such as SQL and Tableau
  • Bachelor’s Degree in Quantitative field (i.e. Math, Statistics, Engineering, Economics or Computer Science). Advanced degree preferred
  • 2+ years of related professional experience in analytics, strategy or consulting
  • Knowledge and experience using quantitative methods and tools
  • Demonstrated ability to effectively work and communicate with both technical and business minded professionals
  • Experience using statistical models to support business objectives
  • Familiarity with descriptive and predictive analytics
  • Ability to manage multiple priorities and work independently
  • Strong critical thinking, analytical and problem solving skills
  • Results focused
  • Ideal candidates will have advanced modeling skills, SQL programming skills, Microsoft Dynamics proficiency, Tableau expertise, experience in complex, data driven problem solving, and demonstrated experience working in a cross functional, entrepreneurial culture

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Sales, Service, & Marketing: Membership
Membership Development Specialist - Cleveland Cavaliers (Cleveland, OH)

Position Overview:

With a goal of exceeding the expectations of our Wine & Gold United Members/Season Ticket Holders through proactive service, anticipation of needs and delivery of a superior product in order to maximize retention and revenue, our Membership Development Specialists will take the lead on all aspects of client retention, upselling, cross-selling and customer service. The Membership Development Specialist will strive to build customer loyalty and satisfaction by delivering unique experiences, creating relationships through personal touch points and by providing clear and consistent communication with integrity to secure our clients long term commitment to, and confidence in, our organization. Leveraging this customer loyalty by implementing relationship-based selling techniques will be critical in generating incremental ticket sales/suite revenue from client base. Our Membership Development Team will be measured by the ability to create, implement and execute retention and incremental ticket sales and revenue programs that will be viewed as some of the best practices in the industry

Responsibilities:

  • Main focus on upselling, cross-selling current membership base on additional Wine & Gold United memberships, group programs, MAC Tournament packages, AHL Hockey Programs, Cleveland Gladiators and Quicken Loans Arena Luxury Suites. Relationship selling skills will be key in this process.
  • Acquire qualified referrals from membership base in order to maximize additional revenue opportunities.
  • Develop, maintain, enhance and strengthen relationships with our Wine & Gold United members– including their family, friends, clients, employees and guests.
  • Proactively communicate with and anticipate the needs of our customers by being an expert on the products and services offered by the Cleveland Cavaliers and Quicken Loans Arena.
  • Provide unique and personalized experiences for all of our clients. Increase customer loyalty with each of these interactions by becoming a “concierge” for your client and giving them “what they want” and providing them with experiences that they would never expect.
  • Responsible for managing own client Touch Point Program which will consist of courtesy phone calls, in-office visits, in-arena visits and interactions at special events. Sharing great stories and experiences on how you made an impact with your accounts will be critical.
  • Propose creative ideas to the team that will enhance all aspects of membership activation culture, including developing new benefit programs, special events and ways to exceed client’s expectations.
  • Enter all touch points and client profile information gathered in our CRM system for reporting, updating and account relationship purposes.
  • Coordinate assigned season ticket holder events and client experiences including, but not limited to: annual member meeting, member receptions, chalk talks, gift mailings, renewal mailings, benefit / service booklet design and mailing, seat relocation event, business networking events, rookie events, fencesitter parties, events with coaches/GM/team.
  • Work with the Business Development Team in ensuring a smooth account transition process from the rep that sells the account to the Membership Development team who will inherit and service the account.
  • Consistently, genuinely and enthusiastically answer incoming phone calls and emails on items such as game night questions, member benefit questions, customer profile changes, account balances, etc.
  • Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and make sound decisions based on available information. Use logical thinking and provide practical solutions based on the current situation presented.

Requirements:

  • Bachelor's Degree.
  • Minimum of two years of successful sales, preferably in ticket sales.
  • Superior customer service skills.
  • Sales oriented; committed to teamwork and going above and beyond the customers’ expectations.
  • Ability to build strong relationships and perform relationship based selling.
  • Strong communication, prioritization and organization skills.
  • Prior experience in providing top-level, concierge style customer service and unique experiences in the hotel/resort, restaurant and/or hospitality industries is preferred.
  • Excellent problem-solving skills & ability to handle multiple projects at the same time.
  • Proficient with MSWord, Excel, Goldmine and/or Microsoft CRM. Ability to learn Veritix/Back Office ticketing system and Flash Seats.
  • Available to work various hours including evenings, weekends and holidays and all Cavaliers home games.

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Retail: Apparel
Retail Team Member - Cleveland Cavaliers (Cleveland, OH)

Type of Position: Part-time, Union, Hourly and Commission pay for special events/concerts

Position Overview:

Our Retail Team Members are responsible for delivering an exceptional fan shopping experience at Quicken Loans Arena.  Retail Team Members will achieve goals related to sales, customer service, inventory maintenance, merchandising, and loss prevention. We are looking for Seasonal Team Members to assist us during our Playoff/Post Season. If you are friendly, energetic, and thrive working in a team environment, this job is for you!

Responsibilities:

  • Provides outstanding customer service.
  • Sells merchandise to fans and customers utilizing Point-Of-Sale (POS) registers.
  • Adheres to strict cash management and handling policies and procedures.
  • Achieves sales productivity and incentive goals.
  • Collects customer information via POS when directed for future sales and marketing initiatives.
  • Accurately checks-in and processes new merchandise (count, hang, ticket, organize, etc…)
  • Merchandises products in a professional and organized manner.
  • Process markdowns and ticket products as directed.
  • Accurately signs and identifies products being displayed and sold.
  • Participates in physical inventories and periodic cycle counts.
  • Accurately accounts for documents and various media in an organized manner.
  • Maintains daily detailed communications with team leader.
  • Executes product transfers as directed.
  • Accurately maintains retail supply and signage inventories.
  • Organizes and preserves retail fixture inventories.
  • Participates in set-ups and tear-downs of fixtures and stands for events and games.
  • Maintains a clean and organized selling location.
  • Provides assistance and training for other team members when needed.
  • Assists team leader with coordination and execution of special projects as directed.
  • Assures protection of company assets while adhering to corporate retail loss prevention policies and procedures.
  • Performs other duties as assigned.

Qualifications:

  • 1–2 years of retail sales experience in a sports or entertainment concession environment preferred.
  • Detail oriented with strong organizational skills.
  • Positive attitude and strong work ethic a must.
  • Excellent communication skills.
  • Ability to work independently and responsibly in a fast-paced environment.
  • Computer knowledge and/or experience including retail point-of-sale registers.
  • Ability to work flexible and/or extended hours based on business needs.
  • Perform work requiring extended periods of walking and standing, frequent bending, stooping, reaching, lifting, and light load carrying.
  • Ability to work majority of regular season games, events and concerts as dictated by job responsibilities and schedule.
  • Ability to work 100% of all marquee events including but not limited to playoffs/post season games.
  • Reads, speaks, and comprehends English effectively.
  • Required to become a member of the affiliated retail union.

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Retail: Warehouse Operations
Retail Warehouse Associate - Cleveland Cavaliers (Cleveland, OH)

Position Location: Cleveland Cavaliers Off-Site Retail Warehouse - 12665 Corporate Dr., Cleveland, OH 44130.

Type of Position: Hourly, Part-time

Position Overview:

Under the direction of the Manager of Retail Warehouse Operations, assists the Quicken Loans Arena retail operations team with day-to-day inventory and warehouse activities that include but are not limited to processing shipments, storing/organizing products, distributing/replenishing merchandise, and participation in retail operational special projects.

Responsibilities:

  • Receiving and checking-in of retail vendor purchase orders and receipts.
  • Counting verifications of product.
  • Ticketing merchandise.
  • Inventory put-away and organization of product in warehouse.
  • Picking and pulling of warehouse merchandise for distribution to retail selling locations.
  • Facilitate movement of merchandise to and from warehouse and across various selling locations.
  • Participate in physical inventories and periodic cycle counts in warehouse and various selling locations.
  • Print and distribute markdown documents and tickets to appropriate selling locations.
  • Perform price change ticketing of warehouse inventory.
  • Create and maintain various information spreadsheets and files as direct by supervisor.
  • Facilitate organizational efforts within retail operations warehouse area.
  • Maintain daily detailed communications with supervisor pertaining to all levels of responsibility,
  • Execute internal product transfers and merchandise requests.
  • Process merchandise damages and return-to-vendor product requests.
  • Maintain retail operations supply inventory.
  • Maintain and organize retail fixture inventories.
  • Ability to operate motorized pallet jack and/or forklift if necessary.
  • Participate in special event and concert retail set-ups and teardowns.
  • Facilitate processing of 3rd party merchandise during special events and concerts.
  • Assist with Web order fulfillment and shipping efforts.
  • Assist operations group and head office with coordination and execution of special projects as needed.
  • General protection of company assets via adherence to corporate retail inventory policies and procedures.
  • Perform other duties as assigned.

Qualifications:

  • 1–2 years of retail inventory or operations experience in a specialty or department store environment preferred.
  • High school diploma or equivalent education required.
  • Detail oriented with strong organizational skills.
  • Positive attitude and strong work ethic a must.
  • Excellent communication skills.
  • Ability to work independently and responsibly in a fast-paced environment.
  • Computer knowledge and/or experience including but not limited to Microsoft Word, Microsoft Excel, Microsoft Outlook.
  • General knowledge and experience navigating the Internet.
  • Ability to work extended hours based on workload and deadlines.
  • Perform work requiring extended periods of walking and standing, frequent bending, stooping, reaching, lifting, and light load carrying.
  • Ability to work majority of regular season games and events and/or as dictated by job responsibilities and workload.
  • Ability to work 100% of all marquee events including but not limited to playoffs/post season games.

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Communications: Media/Public Relations Servicing
Seasonal Assistant- Basketball Communications - Cleveland Cavaliers (Cleveland, OH)

Primary Overview of Position:

Under the guidance of the department’s team leaders, will observe the operations and learn the functions of the Basketball Communications Team and the team’s front office, specifically, and Cavaliers Holdings, generally, by assisting with various projects.

Experience gained in the following areas:

Internal research techniques and the role of media:

Help search for articles on the Cavaliers and archive the stories to chronicle the team’s history.

Internal operations of the team’s front office and how to handle media requests:

Assist in the operations of the Basketball Communications Team, including answering phone calls and inquiries on behalf of the department and organizing player mail. 

Publications:

Assist the department in updating records and writing and editing various informational and marketing documents, such as stories for game programs and newsletters, press releases, game notes, the Cavaliers Media Guide, and player biographies.

Hands-on Basketball Communication game-day responsibilities:

Participate in game-day activities including setting up the media work areas, delivering game notes to media, compiling packets for visiting teams and media, recording postgame interviews of players and coaches and transcribing quotes and distributing them to the press.

Qualifications:

•Must have excellent oral and written communication skills.  Computer literacy and basketball knowledge is required; experience in Microsoft Office applications (Word, Excel, etc.) is preferred.  Experience in related activities at the college level is preferred.

•Must maintain professionalism at all times and understand discretion as a member of the Cavaliers public relations staff. Must take responsibility seriously and be independently motivated.

•Must be organized and attentive to detail.  Must be flexible, able to accept direction and constructive criticism, as necessary, and to absorb and work on multiple projects.

•Maturity and the ability to distinguish between ordinary and out-of-ordinary events and/or circumstances are essential.

•Must be available to work Cavaliers home games, including nights and weekends. Must be able to commit to the full 2017-18 regular season and playoffs, if necessary.

•Interest or college coursework in Sports Management and/or Communications preferred.

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Communications: Community Relations
Seasonal Assistant- Community Relations - Cleveland Cavaliers (Cleveland, OH)

This is a temporary, 20 hours per week position that is expected to run through the duration of the 2017-2018 NBA season.

PRIMARY OVERVIEW OF POSITION:

Under the direction of the Community Relations Coordinator, the Seasonal Assistant shall support all aspects of the Community Relations Team, including events, donations, and programs. This position will have the opportunity to work with all members of the Community Relations Team and assist with various initiatives and events throughout the season.

  ESSENTIAL DUTIES AND RESPONSIBILITIES (in no particular order):

  • Assist with in-kind donation requests and oversee fulfillment process.

  • Work with online database system to ensure all donation requests are fulfilled.

  • Assist with the execution of team’s community programs, outreach events, and logistics.

  • Respond to all phone and email inquiries and requests.

  • Provide general assistance to the Community Relations Team as needed.

  • Coordinate and manage mail requests including fan mail, community donation requests, and appearance requests.

  • Assist in the execution of special events and appearances related to Community Relations.

  • Assist department with game day activities which may include Cavaliers Youth Foundation 50/50 Raffle, Awareness Nights, or In-Arena Auctions.

  • Performs other duties as assigned.

QUALIFICATIONS AND SKILLS:

  • Currently enrolled in Bachelor's degree program from a four-year College or University; or equivalent combination of education and experience.

  • Prior working experience in sports community relations is preferred, either at the college or professional level.

  • Must have a friendly and outgoing personality and the ability to communicate professionally with the public and internal team members.

  • Strong computer aptitude is necessary (experience in Microsoft Word and Excel preferred).

  • The ability to prioritize and manage multiple projects simultaneously with attention to detail.

  • Strong written and verbal communication skills.

  • Must possess high ethical standards and a strong sense of confidentiality.

  • Flexible and adapts to various environments and situations.

NOTE: In this role, you may be required to work game nights, weekends, or holidays as the team’s schedule dictates.

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Sales, Service, & Marketing: Broadcasting
Seasonal Assistant- QTV - Cleveland Cavaliers (Cleveland, OH)

This is a temporary position that requires the ability to work 40 hours per week, including game nights.

Position Overview:

The QTV Production Team is looking for a highly motivated, creative individual to assist the QTV and Marketing team.  This individual will assist on all aspects in the grand spectrum of sports production; in-arena, broadcast, marketing and web projects. 

Responsibilities:

  • Fulfilling various requests for digital copies of footage and finished videos.
  • Keeping work areas stocked with both pertinent video and office supplies.
  • Keeping work areas neat and orderly.
  • Assuming the duties as production assistant on various shoots.
  • Producing quality graphics for use in-game, web, broadcast, duplication requests and/or misc.
  • Shooting and producing for use in-game, web and broadcast and/or misc.
  • Game night duties (could be used in any and all aspects of a live event)
  • Editing a product for use in-game, web, broadcast and/or miscellaneous projects.
  • Working as the best possible teammate to support all QTV team members and their projects.

This seasonal position will involve all levels of production and will vary day to day. Professionalism, work ethic, attention to detail, and willingness to learn will determine how much responsibility the QTV seasonal will earn of the course of a semester of work. This position is open everyone including those trying to earn college credit.

We are looking for the best possible person not to only contribute to the organization, but to also take away for themselves the vast amount of knowledge we can provide them.

In the end, the attitude of the individual is the most important characteristic for our candidate.  There will be plenty of on-the-job training through shoots, projects and interaction with clients.  The hours will be random and long at times, but the opportunity is a fantastic one for the kind of individual that has a passion to be in this field or the field of production/post production. 

  • We edit on Edius Pro and Adobe Premiere
  • We have Photoshop, After Effects, Element3D and Cinema4D
  • We shoot on P2 and DSLR

**Please include a resume with references and a link to demo reel with your application**

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Sales, Service, & Marketing: Ticket Sales
Seasonal Assistant- Ticket Sales & Service - Cleveland Cavaliers (Cleveland, OH)

Primary Overview of Position

Under the guidance of the department’s team leaders, this person will observe and learn the functions of the Cavaliers Ticket Sales & Service Team by participating in various team activities, events and day-to-day operations. 

Experience gained in the following areas:

Administrative function as it pertains to maintaining client records:

      Assist with all departmental activities including: coordination of Wine & Gold United and Wine & Gold Nation Member mailings, social media sites, data entry, processing and tracking Wine & Gold United and Wine & Gold Nation membership materials, management of incoming and outgoing mail and assist in the execution of special events. This person will support the sales team with managing and developing marketing and sales materials and assisting in the distribution of this material to current and potential customers.

Hands-on Sales experience as it relates to game day responsibilities:

Assist in game day activities, which include: helping with pre-game programs, in-game experiences and events, and post-game programs as it relates to Ticket Sales & Service. In addition, this person will answer sales and service related questions during the game, distribution of game programs to all VIP seats before the game, set-up Membership Headquarters and hang and remove all corporate box signs before and after the game, respectively.

      Special Event Coordination:

      Assist in the coordination/implementation of special events hosted at the arena or off-site, based on current need.  Events include (not limited to): Wine & Gold United and Wine & Gold Nation Members, Group Leaders, Suite and Premium Receptions, Picnic on The Plaza, Seat Relocation Day, WinterFest, Prospect Events, Chalk Talks, Cavaliers Annual Career Fair, etc.

Hands-on Sales Experience as it relates to preparation for the upcoming season:

Assists with providing a high level of support and customer service to group leaders and members, as well as conducts research on fan development and other sales opportunities.

      Qualifications:

  • Must have excellent oral and written communication skills.  Computer literacy is required; experience in Prezi and Microsoft Office applications (Word, Excel, etc.) is preferred.  Experience in related activities at the college level is preferred.
  • Must be organized and enjoy detail.  Must be flexible, able to accept direction and constructive criticism, as necessary, and to absorb and work on multiple projects in a fast-paced environment.
  • Must take responsibility seriously and be independently motivated.
  • Maturity and the ability to distinguish between ordinary and out-of-ordinary events and/or circumstances are essential.
  • Must be available to work irregular hours including: Cavs home games, nights and weekends.
  • Interest or college coursework in Sports Management and/or Marketing preferred.

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Sales, Service, & Marketing: Game Operations/Presentation
Senior Producer, Arena Projects & Events - Cleveland Cavaliers (Cleveland, OH)

Position Overview:

The QTV team is the award-winning in-house video production team for the Cleveland Cavaliers family of companies at Quicken Loans Arena. 

The QTV team is obsessed with creating the most dynamic and ground-breaking creative content to drive game presentation activation, marketing campaigns, video web/digital content and team-driven broadcast initiatives for the Cleveland Cavaliers.  These projects are in support of the Cleveland Cavaliers, Quicken Loans Arena, Cleveland Monsters, Cleveland Gladiators, Canton Charge, and other key properties and projects as defined throughout the year.

The QTV Senior Producer, Arena Video Projects & Events is a motivated individual, playing a leadership role in driving innovation and creative direction throughout the QTV team members and for QTV projects. 

Event Presentation -- The senior producer is the representative for QTV and the Quicken Loans Arena for all outside events.  This person creates meaningful content to enhance events, ensures outside content meets Quicken Loans Arena standards, and is delivered on-time to be tested for overall quality. This senior producer will direct all non-gameday events inside and outside of Quicken Loans Arena and ensure that fans and guests have the best visual experience possible.

Arena Video Project Productions -- This senior producer is a person that must have a passion to seek out the most innovative video techniques, trends and ideas and be able to bring those ideas to life within the QTV team for the organization. This person is highly experienced in directing and managing successful multimedia productions from concept thru writing, storyboarding, shooting, directing, producing, editing, final delivery.

Team Member Support -- This senior producer has a leadership role in enhancing quality video production processes, skills and efficiencies.  This is accomplished by developing, evaluating and upgrading the high quality content that is produced by the QTV team and our third-party partners. This includes leading, managing  and mentoring the highly passionate QTV team to develop and enhance their unique skills on a project-by-project basis.  Our shared goal is to continually raise the quality of the creative work produced by QTV.

Successful and results-driven partnerships (internal and external) is crucial.  Content that drives incredible, jaw-dropping guest/customer engagement is Job #1.  A wildly creative vision (with a high skill set toward execution) is a must.  Flexibility… an “All for one. One for all.” approach… a contagiously positive attitude… and an over-the-top drive toward urgency and building the team to be the best is required.

Responsibilities:

Event Production

  • Can direct and/or produce any and all of the non-gameday events (events other than Cavs, Monsters & Gladiators) for Quicken Loans Arena properties on and off-site.
  • Non-gameday events include the MAC tournament, Harlem Globetrotters, Monster Jam, local music events, arena rentals, charity events, on & off-site meetings and many other events.
  • Actively seeks cross-training opportunities to ensure depth at across all properties at the director position.
  • Prioritizes fan-interaction and memorable implementation of in-arena/in-venue moments that take place from the second the doors open, until the last fan has left.  Amazing fan experiences that positively emphasize our shows, our brands, our partners and our community is our focus.
  • Expert in managing ANC LED content. Meets with outside vendors/partners and provides personalized QTV/LED content guide built specifically for their show. 
  • Knowledge of or willing to learn Spyder, V-Soft and all control room software and hardware needs.
  • Execute all shows beyond the expectation of show producers/directors.
  • Recommends improvements to all arena shows using our arena technology to give Quicken Loans Arena the edge in recruiting shows to the Q.
  • Prioritize fan activation and fan value.  Drive video content to be a difference maker and key addition to all in-arena and marketing activations.
  • Integrate team messaging, including ticket sales, memberships and corporate partnerships, into our creative vision. 
  • Continual research of current events, pop-culture events, music trends and trending topics… and the ability to put those ideas to action quickly.
  • Ongoing research of new technology and development in social media trends and how to be on the leading edge of activation at Quicken Loans Arena.
  • Regularly meets with building operations team members to provide the best in customer service to outside clients.
  • Work with QTV team to manage game night expectations and to ensure proper staffing.
  • Ensures live event production crew is the best in sports. This includes working to build and mentor part-time staff.   
  • Is proactive in concepting and activating how elements will be implemented live in order to maximize fan engagement and/or excitement. 
  • Strong ability to critique and recommend improvements to the arena experience in order to make each event the best in professional entertainment.
  • Is able to step into any integral role in QTV game entertainment to include QTV game day director and/or director for all properties.
  • Work with all team members to constantly and tirelessly strive for better processes, better results and better success in any and all areas in which QTV operates.

Arena Video Projects

  • Creates/manages all projects (outside of the majority of marketing spots and game operations videos) needed by all Quicken Loans Arena departments to include corporate and ticket sales, digital, human resources, community resources, building operations, marketing, and other department that needs support.
  • Ability to manage the most important productions and shoots as a producer/director at a high level is a must.
  • Bring new techniques and advice about how to direct and produce on-location shoots with extras, fans and actors.  
  • Knowledge of graphic and animation creation software.
  • Create graphics and animation content for the video boards, digital signage, LED ribbons and broadcast graphics.
  • Serve as main client contact for assigned projects; coordinate tasks and responsibilities with other producers to ensure higher quality and timely project completion.
  • Projects include concept development for all Quicken Loans Arena organizations’ creative in-arena, on broadcast, web, marketing and any other QTV creative.
  • Perform shooting and editing for video projects for both internal and external clients and mentors fellow shooters and editors to ensure best practices.
  • Projects require effective leadership within concept development, storyboarding, storytelling, scripting, production planning, shooting, editing, post-production, and finalizing content for final and approved distribution.
  • Overall knowledge in video production is mandatory with ability to know when to tactfully offer on-the-spot correction or one-on-one mentorship.
  • Can identify key areas where QTV can save time and recommend correct processes to make QTV run more efficiently.
  • Can manage production schedules for self as well as team members under supervision.
  • Able to manage multiple projects across the organization and communicate with stakeholders on progress of all productions.
  • Effectively communicate estimated time to complete projects including a breakdown of key milestones and hours for each phase of project.
  • Brings forward and upholds quality control measures to ensure 100% accountability and zero pre-production errors across the QTV team. 
  • Researches and recommends new equipment that can help QTV operate at a higher level and create amazing products with greater efficiency.
  • Works closely with all departments at Quicken Loans Arena and recommends products that will enhance their ability to accomplish organizational goals.

Team Member Support

  • Leader in QTV’s development to promote all possible assets across all properties. Plays a leadership role in cross promoting ticket sales and brand initiatives across all other properties and arena events. Work in tight partnership with the team marketing groups to support and uplift the concept development and full activation of major ticket sales campaigns, as well as key games and promotions.
  • Directly oversees small production staff, providing guidance, time management, leadership, and mentorship.
  • Provides QTV director/senior producers with advice and always communicates feedback to ensure QTV continually progresses and is the best it can be in professional entertainment.
  • Proactively supports internal teams to maintain a successful partnership with QTV.
  • Effectively connects QTV teammates with organizational messages/initiative and promotes/encourages QTV team member ideas to be up channeled and distributed to other team members across the organization.
  • Works with QTV project manager to distribute projects within this senior producer’s specialty.
  • Ensure that all individuals are creating products that meet the quality standards of QTV and are done efficiently.
  • Work with QTV director and senior producers to ensure adequate brainstorming, team building and training is occurring on a regular basis.
  • Create an environment of open communication and sharing of ideas not only within QTV but within Quicken Loans Arena family and Family of Companies.

Additional Duties

  • Leader and ambassador for QTV to rest of organization and Family of Companies.
  • Prioritize superior client services skills and the ability to function well within a team environment.
  • Prioritize a leadership role in the development of the QTV team. 
  • Focus on supporting the growth of quality, depth and capabilities of our production team, enhancing our creative capabilities and driving innovation.
  • Research, recommend and conduct training to QTV team members in areas of expertise as needed.
  • Develop strong vendor relationships that support game day initiatives, including third-party production partnerships and new technology partnerships, among others.
  • Promote the overall high expectation of quality for all QTV productions.
  • Initiate and develop relationships across the organization to fulfill other internal team’s video needs. 
  • Perform additional duties as assigned by the QTV Director of Video and Senior Vice President of Marketing/Chief Marketing Officer.

Requirements:

  • Advanced college coursework, degree, or comparable experience in video production preferred. 
  • Good knowledge of Adobe applications.
  • Expert knowledge of editing on Premiere Pro, Final Cut Pro, Avid, or Edius.
  • 5-8 years of experience in professional sports game presentation.
  • 5-8 years of experience in working in live sports video production.
  • 5-8 years of experience in non-linear video concepting/editing/production environment.
  • 3-5 years of experience creating motion graphics for broadcast and/or web projects.
  • General knowledge of motion graphics including rotoscoping, keying, tracking, and compositing.
  • Exceptional knowledge of various cameras and audio equipment. 
  • Knowledge of video compression and uploading video to the internet. 
  • Familiarity with Microsoft Word, Excel, and Outlook. 
  • Proficient in social media and current popular trends.
  • Excellent knowledge of file delivery systems. 
  • Must have an open and creative mind with a keen eye for design and storytelling.
  • Production etiquette and excellent organizational and interpersonal skills. 
  • Possess excellent writing and copy editing skills.
  • Effectively able to work under deadline pressure.
  • Ability to manage multiple projects simultaneously and work independently as well as in a team environment. 
  • Ability to work long hours as needed and work a flexible schedule, including weekends and late nights, as needed, to support the needs of a major professional sports organization. 
  • Knowledge of live event production is necessary.  
  • Knowledge of the NBA, AHL, AFL and sports in general is a plus.

***Please include a cover letter and demo reel***

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please list your salary requirements.

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Information Systems/Engineering: Programmer
Sr. Front End Developer - Cleveland Cavaliers (Cleveland, OH)

COMPANY INTRODUCTION

The Cavaliers Operating Co., LLC is searching for a seasoned Sr. Front End Developer to join our growing team of talented IT professionals. The role, housed inside Quicken Loans Arena, offers competitive pay, great benefits and a bevy of work-related perks tied to the sports and entertainment industry. Ideal candidates must align both their technical skills and personality to the fun, fast-paced environment of Quicken Loans Arena. Remote working opportunities and continuing education possible for well qualified candidates. Don’t miss your chance to join our Championship organization. Apply today for a better tomorrow!

JOB DESCRIPTION

The Senior Front End Developer will work various parts of the product/application life cycle, from concept design, to prototyping, to front and back-end production, testing and deployment. Prepares code documentation in support of program development. Performs work of moderate-to-high complexity and handles most activities under general supervision of a development and implementation team leader. The successful candidate will have significant web/application development and programming experience. Back-end / full-stack including Java, JSON and SQL database. UI/UX experience and implementation a plus.

RESPONSIBILITIES

  • Write well designed, testable, efficient code by using best software development/programming practices

  • Create website/application layouts/user interfaces by using standard development/programming practices including HTML, HTML5/CSS, CSS3, JavaScript, jQueryMobile, Xcode, Swift, C#, Objective-C, C++

  • Implementation of robust set of services and APIs to power web, mobile-based applications

  • Optimization of all applications for maximum speed and scalability

  • Gather and refine specifications and requirements based on technical needs

  • Create and maintain software documentation

  • Be responsible for maintaining, expanding, and scaling all Cavaliers Operating Co. LLC’s web and application-based platforms

  • Cooperate with web designers to match visual design intent

SKILLS AND QUALIFICATIONS

  • 5+ years working experience in web and mobile application development/programming

  • Top-notch programming skills and in-depth knowledge of modern HTML/CSS/JavaScript

  • Good understanding of advanced JavaScript libraries and frameworks such as AngularJS, Node.js Ember.js, KnockoutJS, BackboneJS, RactJS, DurandalJS

  • Good understanding of leading programming languages like ASP.NET, PHP, Java, Python, C, C++, C#, Perl, Ruby, Swift, etc.

  • A solid understanding of how web and mobile-based applications work including security, session management, and best development/deployment practices

  • Understanding of fundamental design principles behind a scalable application

  • Data migration, transformation, and scripting

  • Working knowledge of relational database systems, Object Oriented Programming and web application development

  • Hands-on experience with network diagnostics, network analytics tools

  • Aggressive problem diagnosis and creative problem solving skills

  • Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen

  • Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web, mobile application technologies and techniques

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Administration/General Management: Human Resources Generalist
Staffing Manager - Cleveland Cavaliers (Cleveland, OH)

Job Summary/General Description

The Staffing Manager will lead the staffing office in managing all part time team member engagement.  Responsibilities include, but are not limited to: recruitment of qualified applicants while ensuring company compliance and hiring guidelines are followed; coordination of the onboarding process, background check completion, training compliance; development and analysis of staffing reports and requests; scheduling and coordinating availability and requests, managing leave of absences, handling union contract administration and preparing disciplinary documentation as needed.  In addition, the Manager will assist with other HR projects and initiatives as needed and will work closely with HR team on communication and strategy.

Duties And Responsibilities.  

  • In partnership with team leaders, identifies personnel needs and develops internal and external recruitment strategies for recruitment of event/game day staff. 
  • Ensure timely and complete scheduling of all assignment team members for all arena events.
  • Review and screen resumes and make recommendation for interviewing to hiring manager.
  • Coordinate all components of recruiting process: interviewing candidates, managing the scheduling and logistics of hiring events; collect documentation for recommendations for hiring.
  • Manages new hire orientation and onboarding sessions: provide consistent information across all teams, complete required paperwork with assistance from HR and other team leads, review company policies and expectations.
  • Works with team leaders to identify and implement strategies to enhance team member engagement; assists with development of programs and policies that promote positive team culture.
  • Track and monitor attendance and other disciplinary actions.  Ensure paperwork is completed and counseling is delivered in a timely fashion to team members.
  • Coordinate leave of absence requests; ensure completed paperwork and notification to team leaders.
  • Has access to and is involved with confidential matters on regular basis.
  • Assist with separation process; including paperwork, communication to team member, collection of company property, etc.
  • Must be willing to work a flexible schedule that is built around arena events, including nights and weekends.
  • Assists with other HR projects/duties as assigned.

Additional Information

Bachelor's degree in Business Administration, Human Resources, Communications, Marketing or related discipline required, or equivalent experience.  Two to four years' experience in a human resources position and event operations experience preferred. 

Must have:

  • solid computer skills utilizing Microsoft Office applications (Word, Excel, Outlook) and HRIS software. 
  • working knowledge of human resource functions and regulatory requirements. 
  • excellent project management, with emphasis on thoroughness and accuracy. 
  • strong interpersonal skills, with ability to work effectively with people at all levels of the organization. 
  • solid oral and written communication skills; communicates effectively to keep others informed. 
  • ability to work independently and exercise initiative and good judgment.
  •  ability to organize and prioritize in a fast-paced environment, handling multiple tasks at a time. 
  • ability to adapt to frequent changes, while continuing to demonstrate great customer service and a positive attitude.
  • ability to handle sensitive and confidential information appropriately.

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Sales, Service, & Marketing: Database Marketing/Analytics
Suites CRM Coordinator - Cleveland Cavaliers (Cleveland, OH)

General Overview: Under the direction of the Sr. Manager, Business Intelligence, the Suites and Premium Seating Coordinator will work closely with the Suites and Premium seating department on different projects and initiatives with a primary focus on data management and analytics.

Responsibilities include leading and managing an integrated data and analysis strategy by:

  • Managing the input and integrity of Suites and Premium seating data into Microsoft Dynamics CRM, including but not limited to key contacts, financial information, contract specifics.
  • Working closely with the Ticket Operations, Suite and Premium Seating sales team, and the Sales and Service Operation team on different initiatives and business projects.
  • Creating and manage new business processes through Microsoft Dynamics CRM.
  • Acting as liaison for all Accounts Receivable activity pertaining to Suites and Premium Seating
  • In conjunction with ticket operations, implement and manage suite lease event distribution process
  • Assisting the Process Analyst on day-to-day management of different business processes and procedures
  • Presenting new and creative business ideas using data backed decisions.
  • Developing techniques to identify, extract and analyze data to support business decisions
  • Proposing and effectively disseminating cutting edge ideas, process improvements and best practice research to advance the organization’s analytical capabilities
  • Endeavor to contribute positively to the culture of the organization
  • Advocating for the use of data in helping to drive business decision

Qualifications:

  • Ability to create, implement, and manage business processes
  • A willingness and ability to manage multiple projects across multiple departments at the same time
  • Self-motivated individual with the ability to start and complete tasks
  • Working knowledge of relational databases and data structure
  • Bachelor’s Degree in a quantitative and/or business field (i.e. Math, Statistics, Engineering, Economics or Computer Science).
  • 1+ year(s) of professional experience preferred
  • Knowledge and experience using CRM software, preferably Microsoft Dynamics CRM
  • Knowledge and experience using Microsoft SQL Server
  • Knowledge and experience using Business Intelligence and reporting software, Tableau preferred
  • Demonstrated ability to effectively work and communicate with both technical and business minded professionals
  • Ability to manage multiple priorities and work independently
  • Strong critical thinking, analytical and problem-solving skills

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Information Systems/Engineering: IT Database Management/Services
Systems Analyst - Cleveland Cavaliers (Cleveland, OH)

COMPANY INTRODUCTION

The Cavaliers Operating Co., LLC is searching for a seasoned systems analyst to join our growing team of talented IT professionals. The role, housed inside Quicken Loans Arena, offers competitive pay, great benefits and a bevy of work-related perks tied to the sports and entertainment industry. Ideal candidates must align both their technical skills and personality to the fun, fast-paced environment of Quicken Loans Arena. Remote working opportunities and continuing education possible for well qualified candidates. Don’t miss your chance to join our Championship organization. Apply today for a better tomorrow!

JOB DESCRIPTION

The Systems Analyst will assist our IT and development teams with in-depth technical analysis of our many platforms.  They will be responsible for data analysis on numerous internal and external structured data platforms, including but not limited to our retail enterprises (both web and brick & mortar), CRM, ticketing (primary and secondary), mobile application, email marketing, and data warehouse.  They will perform integration analysis and quality assurance testing.  They will be involved with various parts of the product/application life cycle, from concept design, to prototyping, to front and back-end production, testing and deployment. This person will also play a substantial role in creating detailed design and systems requirement documents.  They will be responsible for work of moderate-to-high complexity under general supervision of a development and implementation team leader. The successful candidate will have advanced knowledge of SQL across various platforms, intimate familiarity with software design and process engineering (or re-engineering), significant experience with systems analysis on a variety of platforms, in-depth experience with at least one business intelligence tool, and a solid familiarity with assorted other business intelligence tools.  Tableau or PowerBI experience a plus.

RESPONSIBILITIES

  • Perform database analysis as requested across multiple software platforms (SQL Server, Redshift)

  • Write well designed, testable, efficient SQL code

  • Assist IT in troubleshooting production issues as they arise

  • Write and test SQL scripts of various complexity to batch update data

  • Analyze business processes as they interface with software and provide recommendations

  • Assist software developers by performing technical analysis to refine requirements and provide workarounds for roadblocks

  • Assist software developers by providing quality assurance testing, data validation, and analysis as required

  • Assist with verifying data sources when they’re added to the data warehouse

  • Analyze data warehouse data to provide integration requirements between platforms

  • Assist with technical documentation for existing customized processes, new custom processes, and projects involving data migration or conversion

  • Create report queries to extract data as requested to support different business units

  • Build reports as necessary for dissemination to assorted business units

SKILLS AND QUALIFICATIONS

  • 5+ years working as a database analyst, systems analyst, or technical business analyst

  • Top-notch SQL skills

  • Experience with one or more analytical tools used for data manipulation (e.g. SAS, R)

  • Proficiency with TSQL in a SQL Server environment (ability to write stored procedures and batch processes a plus)

  • Solid understanding of relational databases

  • Ability to dig into the underlying data layer of a software product with little to no knowledge of a platform to find an answer to a question

  • A basic understanding of how web and mobile-based applications work including security, session management, and best development/deployment practices

  • Understanding of fundamental design principles behind a scalable application

  • Basic understanding of ETL, including migration of data from one platform to another using conversion scripts

  • Aggressive problem diagnosis and creative problem solving skills

  • Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen

  • Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse analysis technologies and techniques

  • Familiarity with Agile software development methodologies

  • A bachelor’s degree in a technical field (or equivalent experience)

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Sales, Service, & Marketing: Corporate Sponsor
eSports Manager - Cleveland Cavaliers (Cleveland, OH)

Position Overview:

The eSports Manager will be the leader within the broader organization for the NBA 2K eLeague team. Responsible for planning, operations, and representing the team internally and externally. The successful candidate will have a vast knowledge of the NBA 2K system. The eSports Manager will understand and have experience around eSports. The successful candidate will be a strong communicator with an ability to work on a diverse team. The eSports Manager must be an innovative leader committed to delivering results. Strong planning, prioritization, and project management competencies. Preferred candidates will have an extensive network of contacts in the pro-player scene. Must be comfortable with tournament structures and the video game system.

The eSports Manager must have experience with eSports competition, console gaming, and must possess a passion for video games. There must also be a demonstrated ability to juggle priorities and deadlines in a demanding environment. The successful candidate will have experience managing a team and account management. Professional experience working with the development and execution of competitive gaming, pro-gaming, ladders, leagues, and tournaments

Responsibilities:

  • Represent the interests of the eSports team both internally and with external partners.
  • Lead team involvement in player selection process.
  • Manage day to day operations of eSports team.
  • Support internal stakeholders in marketing and sales.
  • Main point of contact for eLeague operations team.
  • Work with players and team to identify issues. Work internally with the appropriate teams to resolve and/or ensure that they have been addressed.

Qualifications:

  • Minimum four-year college degree with an emphasis on Sport Management, Business, or Communications.
  • Two years of prior eSports Management experience.
  • Two years of direct leadership experience overseeing a team
  • eSports Operations experience.  
  • Individual must possess the desire to grow their career in professional eSports in sales, service, and leadership positions. 
  • Excellent verbal and written communication skills. 
  • Proficient computer skills with knowledge of MS Word, Excel, Power Point, etc. 
  • Ability to exercise initiative and work independently with little or no supervision. 
  • Must be detail oriented, with the ability to handle a number of responsibilities at the same time. 
  • Must be able to work events and beyond normal business hours as needed.

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Apply for Future Notification Only: Future Notification
Future Notification Only - Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, & Canton Charge (Various Locations, Various Locations)

By creating a profile here, you are not considered an applicant for any job. Rather, you can be notified of positions in the future as they become posted matching the notification buttons you checked on this application form. If you wish to update your information, go to “My Account-TeamWork Online” at the top of this page, put in your email address and the password you used to create your profile

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