Careers


Current available jobs that best match cavaliers:
» .NET/Full Stack Developer - Cleveland Cavaliers (Cleveland, OH)
» Event Security Officer (Part Time) - Cleveland Cavaliers (Cleveland, OH)
» Future Notification Only - Seasonal Assistant - Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, & Canton Charge (Various Locations, Various Locations)
» Manager, Marketing Promotions - Cleveland Cavaliers (Cleveland, OH)
» Manager, Marketing Strategy - Cleveland Cavaliers (Cleveland, OH)
» Manager- Analytics - Cleveland Cavaliers (Cleveland, OH)
» Membership Development Specialist - Cleveland Cavaliers (Cleveland, OH)
» Motion Graphic Designer/Editor, QTV Marketing - Cleveland Cavaliers (Cleveland, OH)
» Retail Team Member - Cleveland Cavaliers (Cleveland, OH)
» Retail Warehouse Associate - Cleveland Cavaliers (Parma, OH)
» Seasonal Assistant- QTV - Cleveland Cavaliers (Cleveland, OH)
» Sr. Front End Developer - Cleveland Cavaliers (Cleveland, OH)
» Staffing Manager - Cleveland Cavaliers (Cleveland, OH)
» eCommerce Warehouse Manager - Cleveland Cavaliers (Cleveland, OH)
» eSports Manager - Cleveland Cavaliers (Cleveland, OH)
» Future Notification Only - Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, & Canton Charge (Various Locations, Various Locations)




Information Systems/Engineering: Web Design/Development
.NET/Full Stack Developer - Cleveland Cavaliers (Cleveland, OH)

COMPANY INTRODUCTION

The Cavaliers Operating Co., LLC is searching for a seasoned .NET/Full Stack developer to join our growing team of talented IT professionals. The role, housed inside Quicken Loans Arena, offers competitive pay, great benefits and a bevy of work-related perks tied to the sports and entertainment industry. Ideal candidates must align both their technical skills and personality to the fun, fast-paced environment of Quicken Loans Arena. Remote working opportunities and continuing education possible for well qualified candidates. Don’t miss your chance to join our Championship organization. Apply today for a better tomorrow!

JOB DESCRIPTION

We are seeking a .NET/Full Stack developer responsible for building applications using VB.net and/or C# for both front and back-end application development. Your primary responsibility will be to design and develop these layers of our applications, and to coordinate with the rest of the team working on different layers of the infrastructure. A commitment to collaborative problem solving, sophisticated design, and quality product is essential.

RESPONSIBILITIES

  • Translate application storyboards, use cases and business requirements into functional applications and solutions

  • Design and develop logical and physical data models that meet application requirements

  • Design and develop systems, sub-systems and programs

  • Coordinate and support technical staff, operations and vendors

  • Design, build, document and maintain efficient, reusable, and reliable code

  • Integrate data storage solutions

  • Comfort writing batch process SQL server jobs and stored procedures

  • Ability to troubleshoot performance problems while ensuring quality, and responsiveness of applications

  • Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues

  • Help maintain code quality, organization, and automatization

  • Assist with code migration for custom applications relevant to migrated environment

 

SKILLS AND QUALIFICATIONS

  • Extensive Experience with Microsoft Technologies (ASP.Net, .Net 4.5/C#, MVC4, WCF, Code First, Entity Framework, WCF, OData, and Service Authentication tools)

  • Extensive experience with Microsoft SQL Server in writing custom processes and stored procedures

  • Familiarity with the Mono framework

  • Strong understanding of object-oriented programming

  • Skill for writing reusable libraries

  • Familiar with various design and architectural patterns

  • Knowledge of concurrency patterns

  • Experience with popular web application frameworks

  • Familiarity with Windows Presentation Framework

  • Knack for writing clean, readable, and easily maintainable code

  • Understanding of fundamental design principles for building a scalable application

  • Experience creating database schemas that represent and support business processes

  • Basic understanding of Common Language Runtime (CLR), its limitations, weaknesses, and workarounds

  • Experience implementing automated testing platforms and unit tests

  • Proficient understanding of code versioning tools (e.g. Git, Bitbucket, Visual Studio)

  • Experience of working to and applying agile methodologies

  • A bachelor’s degree in computer science or equivalent experience

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Facility Operations/Security: Security
Event Security Officer (Part Time) - Cleveland Cavaliers (Cleveland, OH)

Please check your email regularly after applying for this position. Selected candidates will receive an email invitation to interview at Quicken Loans Arena. 

TYPE OF POSITION: Part Time, Hourly – Union Position / Local B-27

Responsibilities:

Under the direction of the Safety/Security Event Sergeants, is responsible for all event related security at Quicken Loans Arena. Special security assignments may be available during non-event days/nights. Responsibilities include interacting with Arena staff, guests, outside vendors, contractors and visitors; monitoring all entrances/exits; handling guest related issues, providing information; and controlling access to and from the Arena while maintaining the highest level of professional standards. Opportunities may include security functions on Event Level, Main Concourse, and Suites Level.

Duties and Responsibilities:

  • Performs all event and non-event security duties as assigned.
  • Conducts building safety inspections (Normally pre-event and post event safety checks).
  • Admits building staff, suppliers, contractors, visitors, and guests to the facility according to established security procedures.
  • Answers information requests from staff and guests during events or as needed.
  • Protects Arena equipment, materials and structures throughout the work schedule.
  • Provides regular security functions within the Arena and related areas, prior to, during, and after all events.
  • Responsible for clean, neat appearance with complete Quicken Loans Arena issued Security uniform to include badge, name tag and radio when assigned.
  • Receives, records, and returns all lost and found items according to established team procedures.
  • Performs other related duties as assigned by the Security Sergeants or as directed by Full Time Security Sergeants, Managers, or Security Director.

Requirements: 

  • All Security Officer new hires are subject to a satisfactory background check and must successfully complete physical agility test. 
  • All Security Officer new hires will become part of the Local B-27 Union and be inclusive with all guidelines and regulations set forth by the union in addition to those set by Cavaliers Operating Co. LLC.

Education or Experience: 

  • Must High School diploma or GED equivalent certificate.
  • Must have a valid State of Ohio identification.
  • Must have flexibility to work any days of the week and weekends and various other shifts as needed.
  • Previous security experience preferred, but not required.
  • Ohio Police Officers Training certification (OPOTA) preferred.

 *No Phone Calls Please*

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Seasonal Assistant: Any Internship
Future Notification Only - Seasonal Assistant - Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, & Canton Charge (Various Locations, Various Locations)

By creating a profile under this listing, you are not applying for a job. Rather, you will be notified of seasonal assistant opportunities when they become posted matching the notification buttons you check on this application.  If you wish to update your information, go to "edit your information" at the top of this page, put in your email address and the password you used to create your profile.

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Sales, Service, & Marketing: Promotions
Manager, Marketing Promotions - Cleveland Cavaliers (Cleveland, OH)

The Cleveland Cavaliers Marketing team is dedicated to developing breakthrough, engaging marketing initiatives and delivering the highest levels of Customer service and championship experiences to our Fans each and every day. In addition to developing and executing marketing strategies for The Cavs, our team also supports The Cleveland Monsters, Canton Charge, Cleveland Gladiators, and Quicken Loans Arena events. We are seeking a Manager of Marketing Promotions to join our team of sincerely passionate, extremely motivated and highly energized marketers.

The Manager, Marketing Promotions Proactively supports Cleveland Cavaliers Marketing team efforts by managing a diverse number of projects including leadership of team projects, development and activation of the Cavaliers promotional giveaway schedule and general administrative duties.  The successful candidate also provides overall support of partner properties, including the Cleveland Monsters, Canton Charge, Cleveland Gladiators, and Quicken Loans Arena.

PROMOTIONAL ITEM STRATEGY & FULFILLMENT

  • Utilizes a combination of best practices, research, and innovation to determine optimal season-long promotional item (giveaway) mix.
  • Works with Ticket Sales, Analytics, and Partnerships teams to develop promotional item calendar and launch promotional strategies to enhance the Fan experience and drive ticket sales.
  • Works closely with key partners to design, approve, and deliver promotional items in a timely, cost-effective manner.
  • Leads the promotional item distribution process with the facility operations team, assists in the management of product quotes, and assists in the receipt of premium items.
  • Works with the Analytics team to capture and analyze data on all key promotions.

CONCOURSE EXPERIENCE OVERSIGHT

  • Guides and supports direct report in the following areas:
    • Cavaliers’ concourse Fan experience design and overall strategy:
      • Provides oversight in the creation of interactive concepts that support team brand and Fan activation plans. 
      • Proactively shares plans/opportunities with the Partnerships team for potential partnership agreements. 
    • Game-day concourse activation: Helps with the setup and breakdown of all concourse elements.      
    • “Loudville” concourse innovation and activation: Develops innovative ideas and activates plans to proactively support the Cavaliers “Loudville” brand concept. 
    • Staff management: Assists with part-time staff and third-party vendor management as needed. 
  • Provides support and partners with the Cleveland Monsters, Canton Charge, Cleveland Gladiators, and Quicken Loans Arena (partner properties) to guarantee that best practices and opportunities are activated across all properties. 
  • Other duties will be defined on a case-by-case basis.
  • Responsible for managing all projects on time, and within stated budgets. 
  • Attendance is required at all Cavaliers games; and will be requested at select partner property events.

EVENT MANAGEMENT

  • Plans, coordinates, and executes a variety of Marketing-based in-arena and off-site events, including the Wine & Gold Scrimmage, Watch Parties, Draft Parties, etc.
  • Activates concourse and Fan activation elements for off-site games (when applicable).  Activation includes preparation, general planning, on-site management, coordination with facility operations teams, and successful event activation to meet team marketing goals. 
  • Responsible for managing all projects on time to achieve targeted goals, and within stated budgets.  
  • Attendance is required at all such events.

DIRECT REPORT MANAGEMENT

  • Leads Marketing Coordinator responsible for concourse activation, budget management, seasonal staffing, and other select duties.
  • Ensures goals are understood and helps develop/position the direct report for success.

BUDGET MANAGEMENT

  • Leads Marketing coordinator in charge of managing all daily aspects of the Cavaliers marketing budget, including the creation and approval of purchase orders, weekly maintenance of the Marketing team expense tracking system, and regular communication with the Finance team to address questions and concerns in a timely manner.
  • Maintains direct and immediate communication with the Director of Marketing Strategy regarding any budget variances. 

CORPORATE PARTNERSHIPS TEAM LIAISON

  • Works closely with Corporate Partnerships team to effectively align promotions with partners.
  • Collaborates with Partnerships team to develop impactful and innovative partnership marketing opportunities.

ENTERPRISE THINKING

  • Supports the overall objectives of the organization, including the growth and success of all partner companies, including the Cleveland Monsters, Canton Charge, Cleveland Gladiators and Quicken Loans Arena.

ADDITIONAL RESPONSIBILITIES

  • Performs administrative duties as needed, including setting up meetings, making copies, receiving and breaking down boxes, running errands, etc.
  • Assists in the hiring, training, and support of the marketing seasonal positions.
  • Fulfills additional assignments as given by the Director of Marketing Strategy and the Marketing leadership team.

ADDITIONAL INFORMATION

  • Must have a minimum of 4 years professional marketing experience.
  • Must be a self-starter with a strong sense of urgency and a keen ability to consistently and concurrently manage multiple projects in a fast-paced environment with tight deadlines.
  • Must be extremely organized and have strong project management skills.
    (Knowledge of MS Project or similar tool preferred)
  • Must be laser-focused on open communication, relationship-building, and teamwork. 
  • Must have strong creative and business writing abilities and a working knowledge of event management, product fulfillment, printing, and production. 
  • Must be creative and idea-oriented and must be able to concisely communicate marketing strategies.
  • Must exhibit strong leadership skills with a demonstrated ability to effectively manage processes through multiple, and sometimes concurrent, approval streams.
  • People leadership experience preferred.
  • Must have a thorough knowledge of NBA basketball and sports in general.

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Sales, Service, & Marketing: Marketing
Manager, Marketing Strategy - Cleveland Cavaliers (Cleveland, OH)

The Cleveland Cavaliers Marketing team is dedicated to developing breakthrough, engaging marketing initiatives and delivering the highest levels of Customer service and championship experiences to our Fans each and every day. In addition to developing and executing marketing strategies for The Cavs, our team also supports The Cleveland Monsters, Canton Charge, Cleveland Gladiators, and Quicken Loans Arena events. We are seeking a Manager of Marketing Strategy to join our team of sincerely passionate, extremely motivated and highly energized marketers.

The Manager, Marketing Strategy proactively supports Cleveland Cavaliers Marketing team efforts by managing a diverse number of projects including strategic initiative planning, ticket sales marketing strategies, and activation of all Cavaliers theme nights.  The successful candidate also leads  team projects, performs general administrative duties, and provides overall support of partner properties, including the Cleveland Monsters, Canton Charge, Cleveland Gladiators, and Quicken Loans Arena.

MARKETING INITIATIVE LEADERSHIP

  • Develops 360-degree marketing strategies for all home-game theme nights. 
  • Leads a broad cross-functional team to bring each theme night to life across multiple channels.
  • Manages all projects on time to achieve targeted goals within stated budgets. 
  • Works with Analytics team to capture and analyze data on all key campaigns.
  • Attends all theme nights to ensure executional excellence.

WINE & GOLD UNITED MEMBERSHIP CLUB MARKETING SUPPORT

  • Works closely with Director and Wine & Gold United Membership team to develop and execute strategies to acquire, engage and retain Members.
  • Provides marketing leadership to execute key tent-pole events throughout the Membership year.
  • Leads creative development process, working directly with internal and external creative partners.
  • Works with Analytics team to capture and analyze data on all key campaigns.
  • Attends all key Wine & Gold United Membership events and programs.

SINGLE-GAME TICKET SALES STRATEGY AND CAMPAIGN SUPPORT

  • Works closely with Director and Ticket Sales team to develop and execute marketing strategies to drive ticket sales.
  • Leads creative development process, working directly with internal and external creative partners.
  • Works with Analytics team to capture and analyze data.

PROJECT MANAGEMENT

  • Leads the successful planning and execution of a variety of team projects, including, but not limited to home-game theme nights, team marketing campaigns, and special events.

  • Leads the planning, coordination, and activation of event nights. 

ENTERPRISE THINKING

  • Supports the overall objectives of the organization, including the growth and success of all partner companies, including the Cleveland Cavaliers, Cleveland Monsters, Canton Charge, Cleveland Gladiators, and Quicken Loans Arena.

ADDITIONAL RESPONSIBILITIES

  • Manages administrative duties related to key projects, including setting up meetings, making copies, running errands, and other similar tasks.

  • Fulfills additional assignments as needed by the Director of Marketing Strategy and the Marketing leadership team.

ADDITIONAL INFORMATION

  • Must have a minimum of 4 years professional marketing experience.
  • Must be highly creative yet analytical, extremely organized, and have strong project management skills. (Knowledge of MS Project or similar tool preferred).
  •  Must be laser-focused on open communication, relationship-building, and teamwork.
  • Must have strong creative and business writing abilities and a working knowledge of marketing strategy development, channel activation opportunities, and the creative development process.
  • Must be creative and idea-oriented and must be able to concisely communicate marketing strategies through creative briefs. 
  • Must exhibit strong leadership skills with a demonstrated ability to run effective cross-functional team meetings; driving decisions and alignment through such meetings.
  • Must have the ability to handle multiple tasks and both communicate and meet tight deadlines on a continual basis. 
  • Must have a thorough knowledge of NBA basketball and sports in general.

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Sales, Service, & Marketing: Database Marketing/Analytics
Manager- Analytics - Cleveland Cavaliers (Cleveland, OH)

General Overview: The Cleveland Cavaliers Operating Company is looking for an energetic, quantitative minded leader who wants to grow their career by using data and analytics to drive business decisions. The role will primarily focus on the Cleveland Cavaliers business operations/revenue, but will also work with all properties associated with the Cavaliers Operating Company (Cleveland Monsters, Canton Charge, Cleveland Gladiators and Quicken Loans Arena Events).

Responsibilities include leading and managing an integrated data and analysis strategy by:

  • Analyze multiple data sources and recommend strategies to drive profitable growth for revenue areas of the business
  • Manage and lead reporting structure for revenue driving areas of the organization including regular reports and ad hoc reports
  • Design, develop, implement and maintain a scientific testing plan related to all revenue areas of the business
  • Partner with stakeholders throughout the organization to maintain an integrated data and analysis strategy
  • Collaborate with data and IT experts to develop business requirements around new data requests and new data sources
  • Develop techniques to identify, extract and analyze data to support business decisions
  • Propose and effectively disseminate cutting edge ideas, process improvements and best practice research to advance the organization’s analytical capabilities
  • Endeavor to contribute positively to the culture of the organization
  • Advocate for the use of data in helping to drive business decision

Qualifications:

  • Strong working knowledge of data analysis and visualization tools such as SQL and Tableau
  • Bachelor’s Degree in Quantitative field (i.e. Math, Statistics, Engineering, Economics or Computer Science). Advanced degree preferred
  • 2+ years of related professional experience in analytics, strategy or consulting
  • Knowledge and experience using quantitative methods and tools
  • Demonstrated ability to effectively work and communicate with both technical and business minded professionals
  • Experience using statistical models to support business objectives
  • Familiarity with descriptive and predictive analytics
  • Ability to manage multiple priorities and work independently
  • Strong critical thinking, analytical and problem solving skills
  • Results focused
  • Ideal candidates will have advanced modeling skills, SQL programming skills, Microsoft Dynamics proficiency, Tableau expertise, experience in complex, data driven problem solving, and demonstrated experience working in a cross functional, entrepreneurial culture

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Sales, Service, & Marketing: Membership
Membership Development Specialist - Cleveland Cavaliers (Cleveland, OH)

Position Overview:

With a goal of exceeding the expectations of our Wine & Gold United Members/Season Ticket Holders through proactive service, anticipation of needs and delivery of a superior product in order to maximize retention and revenue, our Membership Development Specialists will take the lead on all aspects of client retention, upselling, cross-selling and customer service. The Membership Development Specialist will strive to build customer loyalty and satisfaction by delivering unique experiences, creating relationships through personal touch points and by providing clear and consistent communication with integrity to secure our clients long term commitment to, and confidence in, our organization. Leveraging this customer loyalty by implementing relationship-based selling techniques will be critical in generating incremental ticket sales/suite revenue from client base. Our Membership Development Team will be measured by the ability to create, implement and execute retention and incremental ticket sales and revenue programs that will be viewed as some of the best practices in the industry

Responsibilities:

  • Main focus on upselling, cross-selling current membership base on additional Wine & Gold United memberships, group programs, MAC Tournament packages, AHL Hockey Programs, Cleveland Gladiators and Quicken Loans Arena Luxury Suites. Relationship selling skills will be key in this process.
  • Acquire qualified referrals from membership base in order to maximize additional revenue opportunities.
  • Develop, maintain, enhance and strengthen relationships with our Wine & Gold United members– including their family, friends, clients, employees and guests.
  • Proactively communicate with and anticipate the needs of our customers by being an expert on the products and services offered by the Cleveland Cavaliers and Quicken Loans Arena.
  • Provide unique and personalized experiences for all of our clients. Increase customer loyalty with each of these interactions by becoming a “concierge” for your client and giving them “what they want” and providing them with experiences that they would never expect.
  • Responsible for managing own client Touch Point Program which will consist of courtesy phone calls, in-office visits, in-arena visits and interactions at special events. Sharing great stories and experiences on how you made an impact with your accounts will be critical.
  • Propose creative ideas to the team that will enhance all aspects of membership activation culture, including developing new benefit programs, special events and ways to exceed client’s expectations.
  • Enter all touch points and client profile information gathered in our CRM system for reporting, updating and account relationship purposes.
  • Coordinate assigned season ticket holder events and client experiences including, but not limited to: annual member meeting, member receptions, chalk talks, gift mailings, renewal mailings, benefit / service booklet design and mailing, seat relocation event, business networking events, rookie events, fencesitter parties, events with coaches/GM/team.
  • Work with the Business Development Team in ensuring a smooth account transition process from the rep that sells the account to the Membership Development team who will inherit and service the account.
  • Consistently, genuinely and enthusiastically answer incoming phone calls and emails on items such as game night questions, member benefit questions, customer profile changes, account balances, etc.
  • Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and make sound decisions based on available information. Use logical thinking and provide practical solutions based on the current situation presented.

Requirements:

  • Bachelor's Degree.
  • Minimum of two years of successful sales, preferably in ticket sales.
  • Superior customer service skills.
  • Sales oriented; committed to teamwork and going above and beyond the customers’ expectations.
  • Ability to build strong relationships and perform relationship based selling.
  • Strong communication, prioritization and organization skills.
  • Prior experience in providing top-level, concierge style customer service and unique experiences in the hotel/resort, restaurant and/or hospitality industries is preferred.
  • Excellent problem-solving skills & ability to handle multiple projects at the same time.
  • Proficient with MSWord, Excel, Goldmine and/or Microsoft CRM. Ability to learn Veritix/Back Office ticketing system and Flash Seats.
  • Available to work various hours including evenings, weekends and holidays and all Cavaliers home games.

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Sales, Service, & Marketing: Game Operations/Presentation
Motion Graphic Designer/Editor, QTV Marketing - Cleveland Cavaliers (Cleveland, OH)

Position Overview:

QTV is the award-winning in-house video production team for the Cleveland Cavaliers family of companies at Quicken Loans Arena. 

QTV delivers the most dynamic and ground-breaking creative content to drive game presentation, marketing campaigns, web/digital video content, and team-driven broadcast initiatives for the Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, Canton Charge, and other key properties and projects housed in Quicken Loans Arena.

We are looking for a motion graphic designer/editor to join our team in Cleveland, Ohio. The ideal candidate will possess a strong sense of design and motion and a passion for entertainment and sports. This position is within the Cavaliers’ marketing team, and works on a wide array of projects, including graphics and animation content for the video boards, court and rink projection, digital signage, LED ribbons, and broadcast graphics.

Responsibilities:

  • Creating storyboards for graphics.
  • Audio editing and sound design.
  • Post-production, editing, compositing and special effects.
  • Transcoding, encoding, authoring, uploading and archiving of media files.
  • Quality control of projects from concept to completion.
  • Assisting in game day production responsibilities which will frequently require working nights and weekends.
  • Identifying hardware, software and new techniques to remain on the leading edge of technology in video and other motion-based media development.

Video Production

  • Create graphics and animated content for the video boards, court and rink projection, digital signage, LED ribbons, and broadcast graphics.
  • Drive innovation for marketing projects, game entertainment and the game/team experience by creating ideas and supporting a collaborative atmosphere that nurtures such thought. 
  • Participates and brings new ideas and techniques independently as well as during designated brainstorm sessions.
  • Works with teammates to ensure that content is completed on time, exceeds QTV quality and meets specific team branding standards.
  • Seeks training and feedback, encourages others to do the same.
  • Actively seek solutions and work to streamline any and all processes across QTV.
  • Supports QTV colleagues and senior producers by assuming any task to help them complete any and all projects.
  • Contribute new perspectives and ideas on how to improve QTV. This includes organization, video production, storage, efficient management of time and any other areas that can be improved.
  • Continual research of current events, pop-culture events, music trends and trending topics… and the ability to put those ideas to action quickly.

Game Presentation

  • Understands studies and provides feedback on video elements that are integrated in front of a live audience.
  • Understands the NBA, AHL and AFL as well as providing creative ideas on how to integrate pop culture into Quicken Loans Arena events.
  • Frequently acts as game night producer/game night assistant on designated event nights.
  • Attends events with the intent to find new ways to entertain the fans of Cleveland and provide feedback.
  • Ability to step in and perform tasks as needed, including assuming any role on the QTV game night staff.
  • Consistently thinks about how to cross-promote all Quicken Loans Arena organizations across all events and platforms.
  • Be leader in innovation for game entertainment and the fan experience through concept development and delivery of entertainment and energy-driving content to run in-arena, including graphics, videos, features, skits, and projection.
  • Works with all team members to constantly and tirelessly strive for better processes, better results and better success in any and all areas in which QTV operates.

Additional Duties

  • Provides creative production support for the Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, Canton Charge, and other key properties and projects for Quicken Loans Arena.
  • Prioritizes a supportive role in the development of the QTV team.
  • Focuses on supporting the growth of quality, depth and capabilities of our production team, enhancing our creative capabilities and driving innovation.
  • Provides and conducts training to QTV team members in areas of expertise as needed.
  • Promotes the overall high expectation of quality for all QTV productions.
  • Assumes additional responsibilities to ensure successful management of QTV resources.
  • Performs additional duties as assigned by the Senior Producer of Creative Content and Director of Video.

Qualifications:

  • Bachelor’s degree in graphic design, motion graphic design, or equivalent experience.
  • 4-6 years working in a professional design-focused setting.
  • Photoshop and After Effects mastery with proficiency in other Adobe Creative applications.
  • Cinema4D proficiency
  • Solid understanding of editing techniques and Adobe Premiere.
  • Strong sense of motion, visual design and typography.
  • Familiarity with Microsoft Word, Excel, and Outlook. 
  • Positive attitude and ability to take direction.
  • Exceptional work ethic and organizational skills.
  • Ability to manage multiple responsibilities and assignments simultaneously under strict deadlines.
  • Direct, shoot, produce and assist on-location shoots with players, fans and actors.
  • Ability to work independently as well as in a team environment.
  • Interest in sports, culture and entertainment.
  • Experience working on digital platforms, broadcast network, motion graphics studio, or live events.
  • Willingness to work long hours as needed and work a flexible schedule, including weekends and late nights, as needed, to support the needs of a major professional sports organization. 
  • Familiarity with Pandora’s Box, Spyder, V-Soft, Chyron Lyric, and other control room software and hardware is a plus.

**Please provide a link to your Reel or Website**

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Retail: Apparel
Retail Team Member - Cleveland Cavaliers (Cleveland, OH)

Type of Position: Part-time, Union, Hourly and Commission pay for special events/concerts

Position Overview:

Our Retail Team Members are responsible for delivering an exceptional fan shopping experience at Quicken Loans Arena.  Retail Team Members will achieve goals related to sales, customer service, inventory maintenance, merchandising, and loss prevention. We are looking for Seasonal Team Members to assist us during our Playoff/Post Season. If you are friendly, energetic, and thrive working in a team environment, this job is for you!

Responsibilities:

  • Provides outstanding customer service.
  • Sells merchandise to fans and customers utilizing Point-Of-Sale (POS) registers.
  • Adheres to strict cash management and handling policies and procedures.
  • Achieves sales productivity and incentive goals.
  • Collects customer information via POS when directed for future sales and marketing initiatives.
  • Accurately checks-in and processes new merchandise (count, hang, ticket, organize, etc…)
  • Merchandises products in a professional and organized manner.
  • Process markdowns and ticket products as directed.
  • Accurately signs and identifies products being displayed and sold.
  • Participates in physical inventories and periodic cycle counts.
  • Accurately accounts for documents and various media in an organized manner.
  • Maintains daily detailed communications with team leader.
  • Executes product transfers as directed.
  • Accurately maintains retail supply and signage inventories.
  • Organizes and preserves retail fixture inventories.
  • Participates in set-ups and tear-downs of fixtures and stands for events and games.
  • Maintains a clean and organized selling location.
  • Provides assistance and training for other team members when needed.
  • Assists team leader with coordination and execution of special projects as directed.
  • Assures protection of company assets while adhering to corporate retail loss prevention policies and procedures.
  • Performs other duties as assigned.

Qualifications:

  • 1–2 years of retail sales experience in a sports or entertainment concession environment preferred.
  • Detail oriented with strong organizational skills.
  • Positive attitude and strong work ethic a must.
  • Excellent communication skills.
  • Ability to work independently and responsibly in a fast-paced environment.
  • Computer knowledge and/or experience including retail point-of-sale registers.
  • Ability to work flexible and/or extended hours based on business needs.
  • Perform work requiring extended periods of walking and standing, frequent bending, stooping, reaching, lifting, and light load carrying.
  • Ability to work majority of regular season games, events and concerts as dictated by job responsibilities and schedule.
  • Ability to work 100% of all marquee events including but not limited to playoffs/post season games.
  • Reads, speaks, and comprehends English effectively.
  • Required to become a member of the affiliated retail union.

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Retail: Warehouse Operations
Retail Warehouse Associate - Cleveland Cavaliers (Parma, OH)

Position Location: Cleveland Cavaliers Off-Site Retail Warehouse - 12665 Corporate Dr., Parma, OH 44130.

Type of Position: Hourly, Part-time

Position Overview:

Under the direction of the Manager of Retail Warehouse Operations, assists the Quicken Loans Arena retail operations team with day-to-day inventory and warehouse activities that include but are not limited to processing shipments, storing/organizing products, distributing/replenishing merchandise, and participation in retail operational special projects.

Responsibilities:

  • Receiving and checking-in of retail vendor purchase orders and receipts.
  • Counting verifications of product.
  • Ticketing merchandise.
  • Inventory put-away and organization of product in warehouse.
  • Picking and pulling of warehouse merchandise for distribution to retail selling locations.
  • Facilitate movement of merchandise to and from warehouse and across various selling locations.
  • Participate in physical inventories and periodic cycle counts in warehouse and various selling locations.
  • Print and distribute markdown documents and tickets to appropriate selling locations.
  • Perform price change ticketing of warehouse inventory.
  • Create and maintain various information spreadsheets and files as direct by supervisor.
  • Facilitate organizational efforts within retail operations warehouse area.
  • Maintain daily detailed communications with supervisor pertaining to all levels of responsibility,
  • Execute internal product transfers and merchandise requests.
  • Process merchandise damages and return-to-vendor product requests.
  • Maintain retail operations supply inventory.
  • Maintain and organize retail fixture inventories.
  • Ability to operate motorized pallet jack and/or forklift if necessary.
  • Participate in special event and concert retail set-ups and teardowns.
  • Facilitate processing of 3rd party merchandise during special events and concerts.
  • Assist with Web order fulfillment and shipping efforts.
  • Assist operations group and head office with coordination and execution of special projects as needed.
  • General protection of company assets via adherence to corporate retail inventory policies and procedures.
  • Perform other duties as assigned.

Qualifications:

  • 1–2 years of retail inventory or operations experience in a specialty or department store environment preferred.
  • High school diploma or equivalent education required.
  • Detail oriented with strong organizational skills.
  • Positive attitude and strong work ethic a must.
  • Excellent communication skills.
  • Ability to work independently and responsibly in a fast-paced environment.
  • Computer knowledge and/or experience including but not limited to Microsoft Word, Microsoft Excel, Microsoft Outlook.
  • General knowledge and experience navigating the Internet.
  • Ability to work extended hours based on workload and deadlines.
  • Perform work requiring extended periods of walking and standing, frequent bending, stooping, reaching, lifting, and light load carrying.
  • Ability to work majority of regular season games and events and/or as dictated by job responsibilities and workload.
  • Ability to work 100% of all marquee events including but not limited to playoffs/post season games.

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Sales, Service, & Marketing: Broadcasting
Seasonal Assistant- QTV - Cleveland Cavaliers (Cleveland, OH)

This is a temporary position that requires the ability to work 40 hours per week, including game nights.

Position Overview:

The QTV Production Team is looking for a highly motivated, creative individual to assist the QTV and Marketing team.  This individual will assist on all aspects in the grand spectrum of sports production; in-arena, broadcast, marketing and web projects. 

Responsibilities:

  • Fulfilling various requests for digital copies of footage and finished videos.
  • Keeping work areas stocked with both pertinent video and office supplies.
  • Keeping work areas neat and orderly.
  • Assuming the duties as production assistant on various shoots.
  • Producing quality graphics for use in-game, web, broadcast, duplication requests and/or misc.
  • Shooting and producing for use in-game, web and broadcast and/or misc.
  • Game night duties (could be used in any and all aspects of a live event)
  • Editing a product for use in-game, web, broadcast and/or miscellaneous projects.
  • Working as the best possible teammate to support all QTV team members and their projects.

This seasonal position will involve all levels of production and will vary day to day. Professionalism, work ethic, attention to detail, and willingness to learn will determine how much responsibility the QTV seasonal will earn of the course of a semester of work. This position is open everyone including those trying to earn college credit.

We are looking for the best possible person not to only contribute to the organization, but to also take away for themselves the vast amount of knowledge we can provide them.

In the end, the attitude of the individual is the most important characteristic for our candidate.  There will be plenty of on-the-job training through shoots, projects and interaction with clients.  The hours will be random and long at times, but the opportunity is a fantastic one for the kind of individual that has a passion to be in this field or the field of production/post production. 

  • We edit on Edius Pro and Adobe Premiere
  • We have Photoshop, After Effects, Element3D and Cinema4D
  • We shoot on P2 and DSLR

**Please include a resume with references and a link to demo reel with your application**

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Information Systems/Engineering: Programmer
Sr. Front End Developer - Cleveland Cavaliers (Cleveland, OH)

COMPANY INTRODUCTION

The Cavaliers Operating Co., LLC is searching for a seasoned Sr. Front End Developer to join our growing team of talented IT professionals. The role, housed inside Quicken Loans Arena, offers competitive pay, great benefits and a bevy of work-related perks tied to the sports and entertainment industry. Ideal candidates must align both their technical skills and personality to the fun, fast-paced environment of Quicken Loans Arena. Remote working opportunities and continuing education possible for well qualified candidates. Don’t miss your chance to join our Championship organization. Apply today for a better tomorrow!

JOB DESCRIPTION

The Senior Front End Developer will work various parts of the product/application life cycle, from concept design, to prototyping, to front and back-end production, testing and deployment. Prepares code documentation in support of program development. Performs work of moderate-to-high complexity and handles most activities under general supervision of a development and implementation team leader. The successful candidate will have significant web/application development and programming experience. Back-end / full-stack including Java, JSON and SQL database. UI/UX experience and implementation a plus.

RESPONSIBILITIES

  • Write well designed, testable, efficient code by using best software development/programming practices

  • Create website/application layouts/user interfaces by using standard development/programming practices including HTML, HTML5/CSS, CSS3, JavaScript, jQueryMobile, Xcode, Swift, C#, Objective-C, C++

  • Implementation of robust set of services and APIs to power web, mobile-based applications

  • Optimization of all applications for maximum speed and scalability

  • Gather and refine specifications and requirements based on technical needs

  • Create and maintain software documentation

  • Be responsible for maintaining, expanding, and scaling all Cavaliers Operating Co. LLC’s web and application-based platforms

  • Cooperate with web designers to match visual design intent

SKILLS AND QUALIFICATIONS

  • 5+ years working experience in web and mobile application development/programming

  • Top-notch programming skills and in-depth knowledge of modern HTML/CSS/JavaScript

  • Good understanding of advanced JavaScript libraries and frameworks such as AngularJS, Node.js Ember.js, KnockoutJS, BackboneJS, RactJS, DurandalJS

  • Good understanding of leading programming languages like ASP.NET, PHP, Java, Python, C, C++, C#, Perl, Ruby, Swift, etc.

  • A solid understanding of how web and mobile-based applications work including security, session management, and best development/deployment practices

  • Understanding of fundamental design principles behind a scalable application

  • Data migration, transformation, and scripting

  • Working knowledge of relational database systems, Object Oriented Programming and web application development

  • Hands-on experience with network diagnostics, network analytics tools

  • Aggressive problem diagnosis and creative problem solving skills

  • Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen

  • Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web, mobile application technologies and techniques

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Administration/General Management: Human Resources Generalist
Staffing Manager - Cleveland Cavaliers (Cleveland, OH)

Job Summary/General Description

The Staffing Manager will lead the staffing office in managing all part time team member engagement.  Responsibilities include, but are not limited to: recruitment of qualified applicants while ensuring company compliance and hiring guidelines are followed; coordination of the onboarding process, background check completion, training compliance; development and analysis of staffing reports and requests; scheduling and coordinating availability and requests, managing leave of absences, handling union contract administration and preparing disciplinary documentation as needed.  In addition, the Manager will assist with other HR projects and initiatives as needed and will work closely with HR team on communication and strategy.

Duties And Responsibilities.  

  • In partnership with team leaders, identifies personnel needs and develops internal and external recruitment strategies for recruitment of event/game day staff. 
  • Ensure timely and complete scheduling of all assignment team members for all arena events.
  • Review and screen resumes and make recommendation for interviewing to hiring manager.
  • Coordinate all components of recruiting process: interviewing candidates, managing the scheduling and logistics of hiring events; collect documentation for recommendations for hiring.
  • Manages new hire orientation and onboarding sessions: provide consistent information across all teams, complete required paperwork with assistance from HR and other team leads, review company policies and expectations.
  • Works with team leaders to identify and implement strategies to enhance team member engagement; assists with development of programs and policies that promote positive team culture.
  • Track and monitor attendance and other disciplinary actions.  Ensure paperwork is completed and counseling is delivered in a timely fashion to team members.
  • Coordinate leave of absence requests; ensure completed paperwork and notification to team leaders.
  • Has access to and is involved with confidential matters on regular basis.
  • Assist with separation process; including paperwork, communication to team member, collection of company property, etc.
  • Must be willing to work a flexible schedule that is built around arena events, including nights and weekends.
  • Assists with other HR projects/duties as assigned.

Additional Information

Bachelor's degree in Business Administration, Human Resources, Communications, Marketing or related discipline required, or equivalent experience.  Two to four years' experience in a human resources position and event operations experience preferred. 

Must have:

  • solid computer skills utilizing Microsoft Office applications (Word, Excel, Outlook) and HRIS software. 
  • working knowledge of human resource functions and regulatory requirements. 
  • excellent project management, with emphasis on thoroughness and accuracy. 
  • strong interpersonal skills, with ability to work effectively with people at all levels of the organization. 
  • solid oral and written communication skills; communicates effectively to keep others informed. 
  • ability to work independently and exercise initiative and good judgment.
  •  ability to organize and prioritize in a fast-paced environment, handling multiple tasks at a time. 
  • ability to adapt to frequent changes, while continuing to demonstrate great customer service and a positive attitude.
  • ability to handle sensitive and confidential information appropriately.

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Retail: Warehouse Operations
eCommerce Warehouse Manager - Cleveland Cavaliers (Cleveland, OH)

JOB SUMMARY/GENERAL DESCRIPTION

The eCommerce Warehouse Manager will manage all eCommerce warehouse strategies for the Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators and Canton Charge This position will be responsible for managing the eCommerce warehouse team, ensuring an exceptional fan experience with every online purchase and maximizing day to day operational efficiencies: receiving, shipping (domestic and international), merchandise flow, inventory control and warehouse organization and maintenance. Qualified candidates will have a strong work ethic, ability to excel in a fast-paced environment, experience leading a team, strong communication skills and must be “obsessed with finding a better way.”

DUTIES AND RESPONSIBILITIES.  

Talent

  • Leads the hiring/training/development and supervision of eCommerce Warehouse Team Members.
  • Maintains ongoing communication with the buying team and retail leadership to ensure timely merchandise flow with a focus on increasing sales.
  • Assures compliance with all Human Resource standard operating procedures.
  • Provides consistent feedback and holds staff accountable for results including maximum productivity. 
  • Builds and maintains positive partnerships with all internal Departments.

Operations 

  • Consistently analyzes and improves operational efficiencies including: pick-pack-ship, shipping services (domestic and international), merchandise flow, markdowns, receiving, damages and physical inventory for maximum productivity.
  • Facilitates all warehouse organizational efforts.
  • Manages daily warehouse opening and closing procedures.
  • Ensures warehouse cleanliness and overall maintenance meets defined standards and expectations.
  • Ongoing communication with Building Operations Team Members.
  • General protection of company assets via adherence to corporate retail inventory policies and procedures 
  • Manages controllable operational expenses (payroll, supplies, etc.

Brand

  • Instructs, engages and trains Team Members to deliver an exceptional fan experience for every product sold and shipped.
  • Maintains standard operating procedures and holds team accountable for compliance to standards.
  • Ensures efficient use of time and resources.
  • Properly staffs and schedules to support the needs of the business within budgetary constraints.
  • Utilizes all technological resources and tools to ensure best practices.
  • Creates and maintains informational data/spreadsheets as needed.
  • Ensures product quality meets brand standards.
  • Promotes Team environment and Brand culture.
  • Performs other duties as assigned.

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Sales, Service, & Marketing: Corporate Sponsor
eSports Manager - Cleveland Cavaliers (Cleveland, OH)

Position Overview:

The eSports Manager will be the leader within the broader organization for the NBA 2K eLeague team. Responsible for planning, operations, and representing the team internally and externally. The successful candidate will have a vast knowledge of the NBA 2K system. The eSports Manager will understand and have experience around eSports. The successful candidate will be a strong communicator with an ability to work on a diverse team. The eSports Manager must be an innovative leader committed to delivering results. Strong planning, prioritization, and project management competencies. Preferred candidates will have an extensive network of contacts in the pro-player scene. Must be comfortable with tournament structures and the video game system.

The eSports Manager must have experience with eSports competition, console gaming, and must possess a passion for video games. There must also be a demonstrated ability to juggle priorities and deadlines in a demanding environment. The successful candidate will have experience managing a team and account management. Professional experience working with the development and execution of competitive gaming, pro-gaming, ladders, leagues, and tournaments

Responsibilities:

  • Represent the interests of the eSports team both internally and with external partners.
  • Lead team involvement in player selection process.
  • Manage day to day operations of eSports team.
  • Support internal stakeholders in marketing and sales.
  • Main point of contact for eLeague operations team.
  • Work with players and team to identify issues. Work internally with the appropriate teams to resolve and/or ensure that they have been addressed.

Qualifications:

  • Minimum four-year college degree with an emphasis on Sport Management, Business, or Communications.
  • Two years of prior eSports Management experience.
  • Two years of direct leadership experience overseeing a team
  • eSports Operations experience.  
  • Individual must possess the desire to grow their career in professional eSports in sales, service, and leadership positions. 
  • Excellent verbal and written communication skills. 
  • Proficient computer skills with knowledge of MS Word, Excel, Power Point, etc. 
  • Ability to exercise initiative and work independently with little or no supervision. 
  • Must be detail oriented, with the ability to handle a number of responsibilities at the same time. 
  • Must be able to work events and beyond normal business hours as needed.

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Apply for Future Notification Only: Future Notification
Future Notification Only - Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, & Canton Charge (Various Locations, Various Locations)

By creating a profile here, you are not considered an applicant for any job. Rather, you can be notified of positions in the future as they become posted matching the notification buttons you checked on this application form. If you wish to update your information, go to “My Account-TeamWork Online” at the top of this page, put in your email address and the password you used to create your profile

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