Careers


Current available jobs that best match monsters:




Seasonal Assistant: Any Internship
Digital Seasonal Assistant - Cleveland Monsters/Cleveland Gladiators (Cleveland, OH)

Primary Overview of Position:

Under the guidance of the department’s team leader, the Digital Seasonal Assistant will be responsible for creating, curating and sharing unique and compelling content across the Cleveland Monsters and team-related digital platforms, as well as advancing year-round engagement across the organization’s online network.

Responsibilities:

  • Assist with the creation and execution of digital campaigns to support organization initiatives including but not limited to corporate partnerships, merchandise, ticket sales and team (hockey) operations
  • Help with the day-to-day maintenance of Cleveland Monsters and Quicken Loans Arena websites
  • Participate in the execution of the Monsters social media strategy, using best practices to drive engagement and conversation
  • Assist in the creation and implementation of graphics for websites and emails such as ticket offers, promotional nights, corporate partnership messaging, etc.
  • Conduct interviews of coaches/players during pregame, postgame, press conferences and occasional practice media availability sessions
  • Routinely provide real-time social media coverage for games, practices & events
  • Other duties as assigned

Qualifications:

  • Ability to communicate effectively with multiple audiences
  • Superior attention to detail and proof-reading experience
  • Must be organized, highly motivated and team-oriented
  • Experience producing written, video, audio and graphic content
  • Experience creating, posting and sharing content across current digital platforms, including Facebook, Twitter, Instagram, YouTube, Snapchat, etc.
  • Working knowledge with HTML and Adobe Web Premium programs such as: Photoshop, Adobe Premiere or related video editing platform
  • Ability to thrive in fast-paced, deadline-oriented workplace
  • Knowledge of hockey is preferred, but not necessary

Availability:

  • This is a seasonal part-time position that will last the duration of the AHL season (approx. mid-to-late September – end of July).
  • Ability to work 30-40 hours per week, including nights, weekends and holidays

Apply for this position     |      Go back job listings


Seasonal Assistant: Any Internship
Future Notification Only - Seasonal Assistant - Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, & Canton Charge (Various Locations, Various Locations)

By creating a profile under this listing, you are not applying for a job. Rather, you will be notified of seasonal assistant opportunities when they become posted matching the notification buttons you check on this application.  If you wish to update your information, go to "edit your information" at the top of this page, put in your email address and the password you used to create your profile.

Apply for this position     |      Go back job listings


Sales, Service, & Marketing: Membership
Membership Development Specialist - Cleveland Monsters & Cleveland Gladiators (Cleveland, OH)

JOB SUMMARY/GENERAL DESCRIPTION

With a goal of exceeding the expectations of our Cleveland Monsters Members/Season Ticket Holders through proactive service, anticipation of needs and delivery of a superior product in order to maximize retention and revenue, our Membership Development Specialists will take the lead on all aspects of client retention, upselling, cross-selling and customer service. The Membership Development Specialist will strive to build customer loyalty and satisfaction by delivering unique experiences, creating relationships through personal touch points and by providing clear and consistent communication with integrity to secure our clients long term commitment to, and confidence in, our organization. Leveraging this customer loyalty by implementing relationship-based selling techniques will be critical in generating incremental ticket sales/suite revenue from client base. Our Membership Development Team will be measured by the ability to create, implement and execute retention and incremental ticket sales and revenue programs that will be viewed as some of the best practices in the industry.

DUTIES AND RESPONSIBILITIES

  • Solely responsible for gaining account bases’ annual renewal commitment and being able to overcome all objections associated with the renewal including price/investment/value concerns, usage problems, direction of the team issues, seat location concerns, loss of partners and any other issues.
  • Achieve overall ticket and revenue client renewal and retention goals for personal membership account base as assigned by the Director of Membership Development. Main focus will be on finding the most efficient and effective strategies to secure renewals from first and second year Cleveland Monsters Members.
  • Main focus on upselling, cross-selling current season ticket base on additional Monsters memberships, partial plans, group programs, Cleveland Gladiators, MAC Tournament packages and Quicken Loans Arena Luxury Suites. Relationship selling skills will be key in this process.
  • Acquire qualified referrals from season ticket base in order to maximize additional revenue opportunities.
  • Develop, maintain, enhance and strengthen relationships with our Monsters Hockey Club members– including their family, friends, clients, employees and guests.
  • Proactively communicate with and anticipate the needs of our customers by being an expert on the products and services offered by Quicken Loans Arena.
  • Provide unique and personalized experiences for all of our clients. Increase customer loyalty with each of these interactions by becoming a “concierge” for your client and giving them “what they want” and providing them with experiences that they would never expect.
  • Responsible for managing own client Touchpoint program which will consist of courtesy phone calls, in-office visits, in-arena visits and interactions at special events. Sharing great stories and experiences on how you made an impact with your accounts will be critical.
  • Propose creative ideas to the team that will enhance all aspects of membership activation culture, including developing new benefit programs, special events and ways to exceed client’s expectations.
  • Enter all Touchpoint and client profile information gathered in our CRM system for reporting, updating and account relationship purposes.
  • Coordinate assigned member events and client experiences including, but not limited to: annual member meeting, member receptions, chalk talks, gift mailings, ticket mailings, renewal mailings, benefit / service booklet design and mailing, seat relocation event, business networking events, rookie events, fence sitter parties, events with coaches/GM/team.
  • Work with the membership development team in ensuring a smooth account transition process from the rep that sells the account to the Membership Activation team who will inherit and service the account.
  • Consistently, genuinely and enthusiastically answer incoming phone calls and emails on items such as game night questions, member benefit questions, customer profile changes, account balances, etc.
  • Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and make sound decisions based on available information. Use logical thinking and provide practical solutions based on the current situation presented.

ADDITIONAL INFORMATION

  • Bachelor's Degree.

  • Minimum of two years of successful sales, preferably in ticket sales.

  • Superior customer service skills.

  • Sales oriented; committed to teamwork and going above and beyond the customers’ expectations.

  • Ability to build strong relationships and perform relationship based selling.

  • Strong communication, prioritization and organization skills.

  • Prior experience in providing top-level, concierge style customer service and unique experiences in the hotel/resort, restaurant and/or hospitality industries is preferred.

Apply for this position     |      Go back job listings


Apply for Future Notification Only: Future Notification
Future Notification Only - Cleveland Cavaliers, Cleveland Monsters, Cleveland Gladiators, & Canton Charge (Various Locations, Various Locations)

By creating a profile here, you are not considered an applicant for any job. Rather, you can be notified of positions in the future as they become posted matching the notification buttons you checked on this application form. If you wish to update your information, go to “My Account-TeamWork Online” at the top of this page, put in your email address and the password you used to create your profile

Apply for this position     |      Go back job listings


Click here to view all other job opportunities on this board.

 

Sports Jobs Board Powered by TeamWorkOnline.com

Technical problems? Contact the TeamWorkOnline webmaster / FAQ

TeamWorkOnline Privacy Policy