Type of Position: Part-time, hourly

General Statement of Duties:
Support all ticket sales efforts and programs in a variety of ways. Become an expert on the Veritix platform. Work with all teams to streamline ticketing processes. Assist the sales team in providing a high level of service to our season ticket holders. Concentrate on the operational support of the box office. Act as a project manager for any program initiated and supported by the box office.

Typical Duties:

• Work closely with the Cavs and Monsters sales teams on supporting all sales initiatives
• Prepare external and internal offers
• Monitor all public on sales to ensure proper applications of fees
• Work with the web team to deliver links to be used online
• Prepare Daily, Weekly and Monthly ticket sales reports
• Act as a liaison with DDM and Veritix to keep the informed about on sales and other ticketing initiatives
• Help in the development of Veritix training material
• Conduct training on the Veritix platform
• Work closely with Cavs sales, service and premium seating teams on inventory management, price codes, sales sources, setting up the manifest, etc.
• Manage season ticket renewals, invoicing and pay plan processes for sports properties.
• Work closely with sales on relocation events for sports properties.
• Manage the operation of the access control system and its integration to the ticketing system.
• Advise solutions pertaining to customer service issues and work closely with ticket sales and service management on proper follow up.

Qualifications:
Education or Experience: Bachelor’s degree or the equivalent training & experience;
Other Skills and qualifications:

• Previous box office experience with a professional sports team is a plus.
• Demonstrate a strong attention to detail and be proactive in anticipating problems and providing ticketing and customer service solutions.
• Maintain and develop great relationships with all other department team leaders as will be interacting with these leaders on an ongoing basis.
• Be cooperative, courteous and patient in dealings with employees, guests and others.
• Have good communication and decision making skills.
• Able to handle multiple functions and work at a fast pace under stress.
• Flexible regarding work hours since duties will require working outside the normal “9 to 5” schedule.
• Experience in working with technology and implementing new ideas to streamline communication and processes
   

TYPE OF POSITION: Part-time, hourly, Union

RESPONSIBILITIES:
Deliver an exceptional fan shopping experience at the Quicken Loans Arena by achieving goals related to sales, customer service, inventory maintenance, merchandising, and loss prevention.

Responsibilities include but are not limited to:
• Sell merchandise to fans and customers utilizing Point-Of-Sale (POS) registers
• Accurate cash management and handling
• Achieve sales productivity goals
• Provide outstanding customer service
• Collect customer information via POS for future sales and marketing initiatives
• Accurately check-in and process new merchandise (count, hang, ticket, etc…)
• Assist with merchandising of products and visual displays
• Process markdowns and ticket products accordingly
• Assist with signage needs related to product displays that include markdowns and promotions
• Participate in physical inventories and periodic cycle counts
• Maintain documents and various media in an organized manner
• Maintain daily detailed communications with team leader
• Execute internal product transfers and merchandise requests
• Process merchandise damages and return-to-vendor initiatives
• Accurately maintain retail supply inventory
• Organize and preserve retail fixture inventories
• Participate in movement of fixturing and retail floor set-ups
• Provide assistance and training for other team members when directed by team leader
• Assist team leader with coordination and execution of special projects as needed
• Maintain general protection of company assets while adhering to corporate retail policies and procedures
• Perform other duties as assigned

REQUIREMENTS:
• 1–2 years of retail sales experience in a specialty or department store environment preferred
• Detail oriented with strong organizational skills
• Positive attitude and strong work ethic a must
• Excellent communication skills
• Ability to work independently and responsibly in a fast-paced environment
• Computer knowledge and/or experience including but not limited to Microsoft Word, Microsoft Excel, Microsoft Outlook
• General knowledge and experience navigating the Internet
• Ability to work flexible and/or extended hours based on business needs
• Perform work requiring extended periods of walking and standing, frequent bending, stooping, reaching, lifting, and light load carrying
• Reads, speaks, and comprehends English effectively
• Required to become a member of the affiliated retail union
 

GROUP EVENTS SPECIALIST, Lake Erie Monsters

TYPE OF POSITION: Full-time, salaried, benefit eligible

The Lake Erie Monsters (American Hockey League) and Quicken Loans Arena seek a teachable, dedicated individual who possesses superior listening and communication skills and is eager to grow their career selling group tickets for our organization. Under the guidance of the Manager of Group Sales, our Group Events Specialists sell group tickets for the Lake Erie Monsters.

RESPONSIBILITIES INCLUDE:

• Generating new group sales through telemarketing, outside appointments and building tours.
• Prospecting new group sales opportunities through telemarketing, referrals and networking events.
• Setting meetings with key decision makers of community and corporate groups.
• Developing professional relationships with current clients for group outing renewals and referral leads.
• Providing a high level of service to all accounts.
• Staffing ticket sales booths at outside functions including luncheons, business shows, conventions, etc.
• Must meet all predetermined activity and sales goals.
• Assisting with creative concepts for production of group sales materials including brochures, flyers and all other support materials.
• Must have the ability to handle multiple projects.
• Assist with other group duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• Previous internship or work experience within the sports industry.
• Bachelor’s degree
• Minimum of 1-2 years of sales experience (ideally with a sports franchise) with a proven track record in a high volume sales environment.
• Relationship selling experience is a plus.
• Computer literacy required.
• Position requires excellent communication skills, both oral and written.
• Competitive nature and a contagious, positive attitude.
• Strong time management and organizational skills. Must be able to manage schedule to achieve daily and weekly goals for calls, appointments and sales.
• Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry.
• Willingness to work nights and weekends.
• Ability to work effectively as part of a team.
• Willingness to travel.

General Statement of Duties:
Assists in coordinating all special events, hospitality packages and programs for Corporate Partners and Season Ticket Holders as it relates to Monsters Hockey and Quicken Loans Arena. Work closely with Manager of Marketing & Service for fulfillment of media and promotional elements associated with corporate partnerships. Develops and maintains relationships with both Corporate Partners and Season Ticket Holders. Special Projects as assigned.
.

Typical Duties:

• Supports all other Corporate/Ticket Sales Department group leaders (i.e. Vice President of Sales, Vice President of Corporate Sales, Sales Manager, Group Sales Manager with departmental communications and project coordination.
•  Develop, maintain, enhance and strengthen relationships with our season ticket holders – including their family, friends, clients, employees and guests.
• Using relationships develop and maintain a season ticket base with regular customers as a primary contact for all service and event related issues.
• Assist in developing all Special Events and Hospitality Packages to maximize the involvement of Corporate Partners with the Monsters and Quicken Loans Arena as well as enhance Partner relationships with the organization.
• Consistently, genuinely and enthusiastically answer incoming phone calls and emails on items such as game night questions, season ticket holder benefit questions, customer profile changes, account balances, etc.
• Assist in developing and implementing all season ticket holder programs during all games throughout the season as well as other game night duties as needed.
• Makes arrangements for conferences or meetings and assembles background material for Corporate and Ticket Sales Consultants as needed.
• Coordinating banquets and special events by scheduling, preparing material, making reservations and ordering food for receptions and special functions.
• Administers the payment of invoices and tracking of departmental expenses.
• Assists in the hiring and management of interns and seasonal interns as needed.
• Assists with all administrative tasks as needed as well as mailings of the Corporate/ Ticket sales department.

Qualifications:

• Minimum four-year college degree with an emphasis in sport management, business or communications.
• Individual must posses the desire to grow their career in professional sports in sales, service, event management or marketing.
• Excellent verbal and written communication skills.
• Proficient computer skills with knowledge of Microsoft Word, Excel, Power Point, etc.
• Ability to exercise initiative and work independently with little or no supervision.
• Must be detail oriented, with the ability to handle a number of responsibilities at the same time.
• Must be able to work events and beyond normal business hours as needed.