Type of Position: Part-time, hourly

General Statement of Duties:
Support all ticket sales efforts and programs in a variety of ways. Become an expert on the Veritix platform. Work with all teams to streamline ticketing processes. Assist the sales team in providing a high level of service to our season ticket holders. Concentrate on the operational support of the box office. Act as a project manager for any program initiated and supported by the box office.

Typical Duties:

• Work closely with the Cavs and Monsters sales teams on supporting all sales initiatives
• Prepare external and internal offers
• Monitor all public on sales to ensure proper applications of fees
• Work with the web team to deliver links to be used online
• Prepare Daily, Weekly and Monthly ticket sales reports
• Act as a liaison with DDM and Veritix to keep the informed about on sales and other ticketing initiatives
• Help in the development of Veritix training material
• Conduct training on the Veritix platform
• Work closely with Cavs sales, service and premium seating teams on inventory management, price codes, sales sources, setting up the manifest, etc.
• Manage season ticket renewals, invoicing and pay plan processes for sports properties.
• Work closely with sales on relocation events for sports properties.
• Manage the operation of the access control system and its integration to the ticketing system.
• Advise solutions pertaining to customer service issues and work closely with ticket sales and service management on proper follow up.

Qualifications:
Education or Experience: Bachelor’s degree or the equivalent training & experience;
Other Skills and qualifications:

• Previous box office experience with a professional sports team is a plus.
• Demonstrate a strong attention to detail and be proactive in anticipating problems and providing ticketing and customer service solutions.
• Maintain and develop great relationships with all other department team leaders as will be interacting with these leaders on an ongoing basis.
• Be cooperative, courteous and patient in dealings with employees, guests and others.
• Have good communication and decision making skills.
• Able to handle multiple functions and work at a fast pace under stress.
• Flexible regarding work hours since duties will require working outside the normal “9 to 5” schedule.
• Experience in working with technology and implementing new ideas to streamline communication and processes
   

TYPE OF POSITION: Part-time, hourly, Union

RESPONSIBILITIES:
Deliver an exceptional fan shopping experience at the Quicken Loans Arena by achieving goals related to sales, customer service, inventory maintenance, merchandising, and loss prevention.

Responsibilities include but are not limited to:
• Sell merchandise to fans and customers utilizing Point-Of-Sale (POS) registers
• Accurate cash management and handling
• Achieve sales productivity goals
• Provide outstanding customer service
• Collect customer information via POS for future sales and marketing initiatives
• Accurately check-in and process new merchandise (count, hang, ticket, etc…)
• Assist with merchandising of products and visual displays
• Process markdowns and ticket products accordingly
• Assist with signage needs related to product displays that include markdowns and promotions
• Participate in physical inventories and periodic cycle counts
• Maintain documents and various media in an organized manner
• Maintain daily detailed communications with team leader
• Execute internal product transfers and merchandise requests
• Process merchandise damages and return-to-vendor initiatives
• Accurately maintain retail supply inventory
• Organize and preserve retail fixture inventories
• Participate in movement of fixturing and retail floor set-ups
• Provide assistance and training for other team members when directed by team leader
• Assist team leader with coordination and execution of special projects as needed
• Maintain general protection of company assets while adhering to corporate retail policies and procedures
• Perform other duties as assigned

REQUIREMENTS:
• 1–2 years of retail sales experience in a specialty or department store environment preferred
• Detail oriented with strong organizational skills
• Positive attitude and strong work ethic a must
• Excellent communication skills
• Ability to work independently and responsibly in a fast-paced environment
• Computer knowledge and/or experience including but not limited to Microsoft Word, Microsoft Excel, Microsoft Outlook
• General knowledge and experience navigating the Internet
• Ability to work flexible and/or extended hours based on business needs
• Perform work requiring extended periods of walking and standing, frequent bending, stooping, reaching, lifting, and light load carrying
• Reads, speaks, and comprehends English effectively
• Required to become a member of the affiliated retail union