Veritix/Flash Seats/Fathead Open Jobs

Account Executive - Cleveland Cavaliers (Cleveland, OH)

Thu, 05 Nov 2009 09:18:48 EST

DESCRIPTION: • The Cleveland Cavaliers seek a teachable, dedicated individual who possesses superior listening and communication skills and is eager to learn to sell our season tickets. • Under the guidance of the Sales Manager, our Inside Sales team acts as a feeder system for senior level ticket, client experience and group sales positions. • We offer a weekly salary, generous commissions, free parking, plus a positive and professional environment! (Health insurance is not included in this temporary position). ESSENTIAL DUTIES AND RESPONSIBILITIES: The selected candidate will: • Sell Cavaliers (NBA) ticket packages, as well as suites and other premium seating to the general public and local corporations • Manage generated ticket account base • Participate in game/event day duties as needed • Staff ticket sales tables during outside functions such as luncheons, business shows, conventions, etc. • Assist with incoming sales line REQUIREMENTS: • College degree. • Prior sales experience is preferred but not required • Previous job/internship experience within the sports marketing industry is essential. • Must have a strong work ethic and a burning desire to build a career in professional sports.

Associate, Web Store and Mail Order - Cleveland Cavaliers (Cleveland, OH)

Wed, 30 Sep 2009 19:08:13 EST

RESPONSIBILITIES: Under the direction of the Web Store and Mail Order Manager, the associate will assist in all retail e-commerce sales and direct mail merchandising strategies for the Cavaliers Operating Company (Cleveland Cavaliers, Lake Erie Monsters, Quicken Loans Arena); and maximize online store and direct mail sales revenue, profits, and operational efficiencies to assure a quality fan and customer retail experience. Responsibilities include but are not limited to: Order Fulfillment:· Monitor and print all incoming web based orders on a daily basis. Track day to day web orders for sales trends. Verify credit card payment issues to ensure that all authorizations are legitimate transactions. Pull merchandise from on site warehouse location to fulfill orders, while maintaining a neat and organized inventory. Restock merchandise distributions as they are replenished. Help to facilitate product transfers from various locations to and from the web store. Utilize UPS Worldship software to ship customer orders to appropriate destination. Also responsible for boxing all orders properly, including order forms and exchange paperwork. Receive and log incoming returns and exchanges and bring to the Team Shop to be processed. Communicate return status with customers through e-mail or telephone calls to ensure customer satisfaction and timely turn-around. Customer Service: Monitor and respond to e-mail communication from both the Cleveland Cav ... Read More...

Group Events Specialist - Cleveland Cavaliers (Cleveland, OH)

Thu, 17 Sep 2009 15:35:01 EST

TYPE OF POSITION: Full-time, salaried, benefit eligible OBJECTIVE: The Cleveland Cavaliers (NBA) and Quicken Loans Arena seek a teachable, dedicated individual who possesses superior listening and communication skills and is eager to grow their career selling group tickets for our organization. Under the guidance of the Director of Group Sales, our Group Events Specialists sell group tickets for the Cleveland Cavaliers and Quicken Loans Arena family shows. RESPONSIBILITIES INCLUDE: • Generating new group sales through telemarketing, outside appointments and building tours. • Prospecting new group sales opportunities through telemarketing, referrals and networking events. • Setting meetings with key decision makers of community and corporate groups. • Developing professional relationships with current clients for group outing renewals and referral leads. • Providing a high level of service to all accounts. • Staffing ticket sales booths at outside functions including luncheons, business shows, conventions, etc. • Must meet all predetermined activity and sales goals. • Assisting with creative concepts for production of group sales materials including brochures, flyers and all other support materials. • Must have the ability to handle multiple projects. • Assist with other group duties as assigned. QUALIFICATIONS AND REQUIREMENTS: • Previous internship or work experience within the sports indust ... Read More...

Associate, Arena Events Concessions (Retail) - Cleveland Cavaliers (Cleveland, OH)

Wed, 22 Jul 2009 10:04:43 EST

TYPE OF POSITION: Part-time, Union, Commission pay POSITION OVERVIEW: Deliver an exceptional fan shopping experience at the Quicken Loans Arena by achieving goals related to sales, customer service, inventory maintenance, merchandising, and loss prevention. Responsibilities include but are not limited to: • Sell merchandise to fans and customers utilizing Point-Of-Sale (POS) registers • Adhere to strict cash management and handling policies and procedures • Achieve sales productivity and incentive goals • Provide outstanding customer service • Collect customer information via POS when directed for future sales and marketing initiatives • Accurately check-in and process new merchandise (count, hang, ticket, organize, etc…) • Merchandise products in a professional and organized manner • Process markdowns and ticket products as directed • Accurately sign and identify products being displayed and sold • Participate in physical inventories and periodic cycle counts • Accurately account for documents and various media in an organized manner • Maintain daily detailed communications with team leader • Execute internal product transfers as directed • Accurately maintain retail supply and signage inventories • Organize and preserve retail fixture inventories • Participate in set-up and tear-down of fixtures and stands for events and games • Maintain a clean and organized ... Read More...

Ticket Service Representative - Cleveland Cavaliers, Lake Erie Monsters, and Quicken Loans Arena (Cleveland, OH)

Thu, 12 Nov 2009 13:26:37 EST

Type of Position: Part-time, hourly General Statement of Duties: Support all ticket sales efforts and programs in a variety of ways. Become an expert on the Veritix platform. Work with all teams to streamline ticketing processes. Assist the sales team in providing a high level of service to our season ticket holders. Concentrate on the operational support of the box office. Act as a project manager for any program initiated and supported by the box office. Typical Duties: Work closely with the Cavs and Monsters sales teams on supporting all sales initiatives Prepare external and internal offers Monitor all public on sales to ensure proper applications of fees Work with the web team to deliver links to be used online Prepare Daily, Weekly and Monthly ticket sales reports Act as a liaison with DDM and Veritix to keep the informed about on sales and other ticketing initiatives Help in the development of Veritix training material Conduct training on the Veritix platform Work closely with Cavs sales, service and premium seating teams on inventory management, price codes, sales sources, setting up the manifest, etc. Manage season ticket renewals, invoicing and pay plan processes for sports properties. Work closely with sales on relocation events for sports properties. Manage the operation of the access control system and its integration to the ticketing system. Advise solutions pertaining to customer service iss ... Read More...

2009-2010 Quicken Loans Arena Team Shop Associate - Cleveland Cavaliers, Lake Erie Monsters, and Quicken Loans Arena (Cleveland, OH)

Tue, 28 Jul 2009 17:00:27 EST

TYPE OF POSITION: Part-time, hourly, Union RESPONSIBILITIES: Deliver an exceptional fan shopping experience at the Quicken Loans Arena by achieving goals related to sales, customer service, inventory maintenance, merchandising, and loss prevention. Responsibilities include but are not limited to: • Sell merchandise to fans and customers utilizing Point-Of-Sale (POS) registers • Accurate cash management and handling • Achieve sales productivity goals • Provide outstanding customer service • Collect customer information via POS for future sales and marketing initiatives • Accurately check-in and process new merchandise (count, hang, ticket, etc…) • Assist with merchandising of products and visual displays • Process markdowns and ticket products accordingly • Assist with signage needs related to product displays that include markdowns and promotions • Participate in physical inventories and periodic cycle counts • Maintain documents and various media in an organized manner • Maintain daily detailed communications with team leader • Execute internal product transfers and merchandise requests • Process merchandise damages and return-to-vendor initiatives • Accurately maintain retail supply inventory • Organize and preserve retail fixture inventories • Participate in movement of fixturing and retail floor set-ups • Provide assistance and training for other team ... Read More...

Group Events Specialist - Lake Erie Monsters (Cleveland, OH)

Fri, 20 Nov 2009 17:21:30 EST

GROUP EVENTS SPECIALIST, Lake Erie Monsters TYPE OF POSITION: Full-time, salaried, benefit eligible The Lake Erie Monsters (American Hockey League) and Quicken Loans Arena seek a teachable, dedicated individual who possesses superior listening and communication skills and is eager to grow their career selling group tickets for our organization. Under the guidance of the Manager of Group Sales, our Group Events Specialists sell group tickets for the Lake Erie Monsters. RESPONSIBILITIES INCLUDE: Generating new group sales through telemarketing, outside appointments and building tours. Prospecting new group sales opportunities through telemarketing, referrals and networking events. Setting meetings with key decision makers of community and corporate groups. Developing professional relationships with current clients for group outing renewals and referral leads. Providing a high level of service to all accounts. Staffing ticket sales booths at outside functions including luncheons, business shows, conventions, etc. Must meet all predetermined activity and sales goals. Assisting with creative concepts for production of group sales materials including brochures, flyers and all other support materials. Must have the ability to handle multiple projects. Assist with other group duties as assigned. QUALIFICATIONS AND REQUIREMENTS: Previous internship or work experience within the sports industry. Bachelor’s de ... Read More...

Client Service Representative - Lake Erie Monsters (Cleveland, OH)

Thu, 12 Nov 2009 12:47:42 EST

General Statement of Duties: Assists in coordinating all special events, hospitality packages and programs for Corporate Partners and Season Ticket Holders as it relates to Monsters Hockey and Quicken Loans Arena. Work closely with Manager of Marketing & Service for fulfillment of media and promotional elements associated with corporate partnerships. Develops and maintains relationships with both Corporate Partners and Season Ticket Holders. Special Projects as assigned. . Typical Duties: Supports all other Corporate/Ticket Sales Department group leaders (i.e. Vice President of Sales, Vice President of Corporate Sales, Sales Manager, Group Sales Manager with departmental communications and project coordination. Develop, maintain, enhance and strengthen relationships with our season ticket holders – including their family, friends, clients, employees and guests. Using relationships develop and maintain a season ticket base with regular customers as a primary contact for all service and event related issues. Assist in developing all Special Events and Hospitality Packages to maximize the involvement of Corporate Partners with the Monsters and Quicken Loans Arena as well as enhance Partner relationships with the organization. Consistently, genuinely and enthusiastically answer incoming phone calls and emails on items such as game night questions, season ticket holder benefit questions, customer profile changes, account balances, etc ... Read More...

Internship Notification - Rockbridge Growth Equity Family of Companies (Various Locations)

Mon, 06 Aug 2007 13:59:00 EST

By creating a profile under this listing, you are not applying for a job. Rather, you will be notified of internships when they become posted matching the notification buttons you check on this application. If you wish to update your information, go to "edit your information" at the top of this page, put in your email address and the password you used to create your profile.

Future Notification Only - Rockbridge Growth Equity Family of Companies (Various Locations)

Mon, 06 Aug 2007 13:59:00 EST

By creating a profile here, you are not considered an applicant for any job. Rather, you can be notified of positions in the future as they become posted matching the notification buttons you checked on this application form. If you wish to update your information, go to "edit your information" at the top of this page, put in your email address and the password you used to create your profile